Customer Service Manager
Resume:
J. Myshel Hilty
Soap Lake, WA **851
Cell: 509-***-****
Objective: To find a career position that continues to utilize all my skills and grow my knowledge.
Skills:
Exceptional communication and customer service
Assertive, self-motivated, goal-oriented, organized and efficient
Hard worker, detailed, ambitious and independent
Excels in computer, Microsoft office, internet skills and clerical skills
Experience:
Lamb Weston Quincy, WA
Field & Shipping Office Assistant/ Scale Attendant 09/2014-Present
Assist customer and/or employees in person, by phone or other correspondence
Organized a position that assist the Production manager, Operation manager, and Team Leaders in answering any and all question
Worked with American Software Inc. (ASI), Raw Product Grading and Scale Ticket System software
Created and managed schedules for incoming and outgoing raw and produced product
Improved and managed the inventory of raw product coming into the plant
Assist Production Managers with daily/weekly inventory spreadsheet reports. Maintaining this spreadsheet with daily inventory on raw and finished product
Handled confidential and sensitive information in a professional manner
General office duties, managed spreadsheets, contracts, customer service and more
LHC Group, INC Moses Lake, WA
Assured Hospice Associate 02/2013-Present
To help family members with relieving the stress of taking care of loved ones, sit with patients, talk and create active listening activities or physical activities, help with writing letters, playing cards or read with the patients. Experience in respite care
High Mounting Hunting Supply Moses Lake, WA
Shipping & Receiving Office Manager/ Store Manager 10/2011-06/2014
General office duties: filing, faxing, daily use of internet and email, answering telephone, money handling, customer service, hiring of employees, oversee payroll (paperwork only), make sure completed employment forms are given to new employees and completed correctly, background checks and fingerprints for all employees
Assist Owner/CEO in his daily duties to bring in larger clientele for the growth of the company. Also, assist in HR tasks such as hiring, termination, counseling and interviews.
Design new spreadsheets used for auditing and inventory purposes
Accounts Payable- working closely with 150+ vendors, tracking purchase orders, receiving and entering invoices, filing, data entry, monthly closing, updating daily cash flow, managing cash drawers and banking deposits
Accounts Receivable- work closely with customers on invoicing and payments. Producing bi-monthly and monthly statements for customers, ACH and check payments, and remote desktop banking system.
Experience in QuickBooks, Microsoft Office Suites, financials, budgeting, monthly closings in AR/AP, internal audit training
Accountable for the compliance and accuracy on all Firearm Transaction Records (4473) and Washington State pistol transfer applications. Worked closely with City Police and County Sheriffs
Handled confidential and sensitive information in a professional manner
Country Financial Moses Lake, WA
Administrative Assistant 02/2011-07/2011
Provided excellent customer service, phone etiquette and messages
General office duties, filing, faxing, collected payments, sorting mail, managed Outlook calendar
Created a position for Washington Farm Bureau, including arraigning payments, promoting and selling
Provided reminder calls, organized, scheduled meetings and appointments with agent and mailed out promotional advertisement
Prepared and modified documents including correspondence, reports, drafts, memos and emails
Design new spreadsheets for organization and audit use.
Reorganized and prepared client files
Oversaw banking and deposits
Education:
Big Bend Community College Moses Lake, WA
Degrees/Certificates 09/2014 to 06/2015
Business Information Management- COMPLETED June 2015
Moses Lake High School Moses Lake, WA
High School Diploma 07/2000-06/2004
References: Available upon request
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