Customer Service Manager
Resume:
Brenda Laframboise
*** ******** *****, ******** ****, AB
RELEVANT EXPERIENCE
Inside Sales/Office Administrator 2014-Present
CD Nova, Sherwood Park, Alberta
• Responsible for inside sales, creating custom quotes, communicating with clients and vendors to ensure client satisfaction
• Assists sales people in other districts (Calgary and Burnaby), creating quotes and processing orders when needed
• Completes office inventory, having created a custom tracking system to ensure all equipment is accounted for
• Manages all administrative office duties, including expenses, petty cash, supply management, and ensures proper staffing of office at all times
• Cross-trained to backfill all positions, including shipping and receiving (domestic and international), expediting of orders and client services
• Responsible for the upkeep of the office, including the coordination of office cleaning, setting up boardroom for presentations, and greets and entertains current and potential clients
Department Supervisor, Flooring and Décor 2010-2014 Home Depot #7172, Sherwood Park, Alberta
• Frequently acted as the store’s acting manager, and was responsible for maintaining a whole-store perspective, supervising all staff
• Supervised and managed dual departments on a daily basis
• Created monthly staff reviews and associate activity reports, tracking staff’s performances and ensured they were on target to meet sales goals
• Tracked and managed department inventory and was responsible for ordering product that met the needs of the customer in this particular market
• Consistently built strong relationships with her staff, coaching her staff and helping develop their skills
• Solved all customer queries and concerns and received multiple accolades for excellent customer service skills
• Selected as a participant in the High Performance program, a district-wide initiative designed to groom future senior managers
Bakery Manager 2008-2010
Sobeys, Sherwood Park, Alberta
• Created and maintained staff schedules for department
• Ensured department was fully stocked and customer-ready
• Ensured products were baked according to store standards, and was responsible for maintaining high-quality product
Front End Manager 2006-2008
Sobeys, Sherwood Park, Alberta
• Supervised and mentored a staff of 65 cashiers, lot associates and customer service staff
• Trained and hired all staff, ensuring S.O.P. was met
• Tracked cashier metrics to ensure customers received top-notch service
• Performed daily cash-outs of all registers
Brenda Laframboise
528 Highland Drive, Sherwood Park, AB
• As a store key holder, responsible for opening and closing the store according to corporate standards
Meat Manager 2003-2006
Sobeys, Calgary, Alberta
• Responsible for store scheduling
• Ordered all product for the department
• Cut, wrapped and stocked the meat counter
• Ensured monthly inventory was accurate and on-budget Teacher’s Aid 2000-2003
Calgary Catholic District School Board
• Worked one-on-one with children with exceptionalities, ensuring all personal-care needs were met
• Supervised students during recess and lunch breaks
• Liaised with teachers to ensure lesson plans were executed according to schedule Meat Manager 1990-2000
IGA, Cornwall, Ontario
• Responsible for store scheduling
• Ordered all product for the department
• Cut, wrapped and stocked the meat counter
• Ensured monthly inventory was accurate and on-budget EDUCATION
St. Lawrence College, Cornwall, Ontario Graduated 1978 Certificate in Business Accounting
REFERENCES AVAILABLE UPON REQUEST
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