Customer Service Medical

Randy Alexander-Pegram

**** ****** *****, *********, **, 27282

***************@*****.***, 336-***-****

OBJECTIVE

To be a better person tomorrow, than I am today.

EXPERIENCE

Coding Development Program Trainee 11/2015 – 02/2016

IOD Incorporated

Remote inpatient coding trainee

Leasing Consultant 12/2007 – 10/2015

Highbrook Apartments

Maintain a professional, friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.

Greet prospective residents, determine needs and preferences, and professionally present property while providing features and benefits.

Answer incoming calls and handle accordingly, whether it is a prospect, resident question, service request, etc. Transfer calls to Assistant Community Director or Community Director when appropriate.

Maintain a minimum closing ratio of 33%.

Maintain awareness of local market conditions and trends.

Prepare, initiate, and execute off-site marketing.

Prepare new and renewal leases.

Design/Sales Consultant 4/1999 – 6/2007

Furnitureland South

Guide clients through the shopping experience: navigate multiple showrooms, provide product information, assist with selection, and finalize the sale.

Provide interior design assistance in room design, space planning, furniture layout, color coordination, and fabric and finish selection.

Remain engaged in the customer’s experience, from the initial meeting through delivery and beyond.

Attend manufacturer and company based training, in order to maintain product knowledge and stay on top of design trends.

Utilize all forms of social media to build and maintain client relationships.

Through social media and current clients, grow referral base for new clients.

Meet and exceed all sales goals.

SKILLS

Inpatient and Outpatient Coding

ICD-9 and 10-CM, PCS, CPT, HCPCS

CMS 1500 and UB-04 Claim Forms

Healthcare Reimbursement

Medical Terminology

Anatomy, Physiology, Pharmacology

DRG & APC Assignments

Knowledge of HIPAA and Patient Confidentiality

Microsoft Office (Word, Excel, Outlook)

3M Encoder / 3M Reference Software

Optum WebStrat Encoder

Administrative Support

Customer Service and Organization

Excellent Verbal and Written Communication

Managed Care Regulations / Coding Guidelines

Medicare / Medicaid Reimbursements

Hospital Information Systems: Chart Assembly, Access, Storage, and Status Tracking

Clinical Data Analysis and Abstraction

EDUCATION

Inpatient & Outpatient Medical Coding and Billing (AHIMA Approved) – Career Step 3/2015

Certificate of Graduation

Coursework included: Medical Terminology, Anatomy, Physiology, Pharmacology, ICD-9 and 10-CM/PCS, CPT (including E/M) and HCPCS Level II coding.

Included training in the audit of codes on claim forms, process of managing, appealing, and submitting claims for various third-party payers including Medicaid and Medicare as well as liability and worker’s compensation and following the claim through its submission, processing, adjudication, and payment.

Experience coding over 250 outpatient reports and 75 authentic inpatient records.

Types of reports including: Consultations, Emergency Room reports, History and Physical reports, Laboratory reports, Operative reports, Physician Orders, Procedure Notes, Progress Notes, Radiology reports, and Pathology reports.

Coded reports in a variety of specialties including: obstetrics, gynecology, internal medicine, dermatology, diagnostic radiology, interventional radiology, general surgery, orthopedics, gastroenterology, trauma surgery, family/general practice, infectious disease, psychiatry, oncology, ENT, physical therapy, cardiology, plastic surgery, pulmonology, emergency department, hematology, neurology, neurosurgery, vascular surgery, etc.

Sheffield School of Interior Design 1986-1988

Certificate of Graduation

Wilkes Community College 1984-1986

Associate Applied Sciences – Criminal Justice

East Wilkes High School 1980-1984

Graduated - Diploma

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