Customer Service Office
Resume:
Robina Khan
Toronto, Ontario M3N 2P5
*********@*****.***
Career Objective
I am looking for a position where my experiences can be an asset to your Organization . I am a great team player with excellent work ethics and is dedicated in achieving overall success and results.
Skills
Proficient customer service with ability to handle and resolve difficult situations in a satisfactory and professional manner.
Excellent communication (oral / written) and interpersonal skills
Ability to interact with co-workers, management and other departments in a pleasant and professional manner.
Able to perform regular and extra duties in a timely manner with minimal supervision.
Great organizational and multi-tasking skills with ability to meet deadlines.
Able to work effectively independently or in a team oriented environment, handling demanding work load under high pressure.
Computer literate, ability to work in Windows 7 environment, knowledge of Microsoft Office Suite (Word, Excel, Outlook, Powerpoint etc), Windows 7, Sage Business Vision and QuickBooks.
Work Experience
Various Temp Positions 2015 - 2016
Receptionist duties which includes meeting and greeting visitors.
Sorts and re-distributing incoming mail.
Preparing invoices and matching packing slips with invoices.
Receiving and arranging deliveries and pick up of courier packages.
Faxing /emailing and photocopying confidential office documents as required.
Preparing daily outgoing mail for delivery to the post office.
Sorting and filing supplier invoices.
Preparing weekly time cards.
Preparing daily deposits.
Writing manual cheque as required.
Making collection calls to customer.
Jazbrick Direct, Toronto, 2012 - 2014
Reception/Customer Service and Accounting Clerk
Answered the telephone and redirected calls to appropriate personnel.
Posted customer payments by recording cash, checks, and credit card transactions.
Processed Customer orders and attend to customer inquiries.
Created invoices, debit and credit notes.
Verified validity of account discrepancies by obtaining and investigating information from sales,
trade promotions, customer service departments, and from customers.
Resolved valid or authorized deductions by entering adjusting entries.
Resolved collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Created Aging reports for delinquint customers to discuss with manager.
Made collection calls, send out collection letters and set up payment plan.
Generated and mailed statements to customers.
Run customers credit checks, determined their credit limit and monitoring their accounts.
Providing back for reception – calls, mailings, courier pick-up/deliveries.
Received payments via Credit Cards and balancing daily POS.
Forwarded purchase orders to vendors.
Processed customers refunds.
Matched packing slips with BOLS to produce invoices.
Processed bank reconciliation and printiny monthly AR reports.
Prepared credit notes for returned merchandise/Discrepancies
Attended to AR customers' inquiry and queries.
Prepared credit notes for returned merchandise/Discrepancies
Forwarded monthly statement to customers.
Initiated collection calls on a daily basis due to outstanding invoice payments
Entered suppliers' invoices for Accounts Payable.
Crossed reference statement reconciliations from vendor.
Attended to AP vendor inquiries and queries.
Set up new vendors' Accounts into the database.
Forwarded monthly statement to customers.
Opened, sorted and redirected daily mail to appropriate personnel as necessary.
Performed daily mail errands to the Post Office.
Maintained and ordered office supplies as needed.
Faxed, photocopied, emailed, scanned and filed documents as required.
Arranged for courier pick-up and deliveries.
Ordered and sending out sample of brochures to Architects.
Input employees' hours for Payroll Department.
Cross checked drivers' time sheet as necessary.
Performed additional task / duties as is required.
WESMECH TECHNICAL SALES, Toronto, 2008 - 2011
Reception/Customer Service and Accounting Clerk
Performed reception duties which include received redirected incoming calls accordingly, greeting customers and offered assistance to inside sales agents on an ongoing basis.
Provided confidential secretarial support such as scheduling appointments, attended meetings, took minutes and attended to other administrative assistance as assigned by our Team Leader.
Arranged courier pick- ups / deliveries and monitored office stock / supplies.
Provided responses to enquiries or complaints made in person, telephone, e-mails and regular mails and from external/internal clients as necessary.
Performed administrative tasks such as scanning, filing documents, monitored, sorted, distributed, incoming and outgoing mails, faxes and ordering supplies.
Carried mails to the post office and bank deposits to the bank as required.
Extracted, updating and consolidating information as required from reports and correspondences.
Prepared and recording of Purchase Orders.
Issued and matched invoices with Purchase Orders.
Received and verified computerized accounting statements.
Responsible for the timely processing of accounts and payment transactions.
Entered daily orders from emails or faxes.
Produced packing slips for daily deliveries.
Matched packing slips to bill of lading.
Produced and mail daily invoices.
Prepared daily deposits.
Recorded invoices on excel spreedsheet for monthly balancing.
Weekly aging reports of delinquint customers.
Made collection calls and setting up payment plan.
Dealt with NSF cheques and Credit Card payments.
Reviewed and verified the accuracy and validity of customers’ invoice to be processed.
Maintained a database with all vendors' information.
Initiated collection calls to customers for outstanding accounts.
ARIZA TECHNOLOGY, Mississauga, On 2005 - 2008
General Office Clerk(Part-time)
Provided reception and front desk support and greeting customers.
Provided ongoing support and assistance to inside sales agents.
Processed credit card payments and electronic fund transfer.
Composed internal and external correspondence and memoranda as required
Processed credit card sales and prepared spreadsheet of daily cash flow.
Provided efficient responses to inquiries and complaints from external and internal clients.
Provided updates to customer files / records.
Setup vendor accounts, process reconciliation of payments.
Prepared invoices on the QuickBooks Database.
Prepared spreadsheet of daily cash deposits and bank reconciliation.
Sorted and distributed mail internally and dropped off office mail to the post office.
Prepared documents for shipments and courier pick up.
BRITNELL BOOKSHOP 765 Yonge St. Toronto, On 1990 - 1999
Accounts Payable/ Receivable Clerk
Prepared invoices, credit notes and issued Credit Cards credits.
Matched invoices with Purchase Orders and processed statement and invoices.
Processed customer credit applications
Prepared daily cash deposits and bank reconciliation.
Balanced daily cash reports and prepared monthly sales analysis.
Invoiced and processed textbook orders and textbook returns respectively.
Processed telephone orders and arranged for shipment of the same.
Followed up on payments and prepared overdue account letters for clients.
Faxed, photocopied, filed invoices and prepared letters and memos.
Received, sorted, and distributed mail & drop off end of day mail.
Reconciled customer payments, analyzing and resolving accounts discrepancies.
Processed cash, credit card and Electronic Funds Transfer payments.
Liaised with vendors for information to facilitate outstanding payments and to ensured they
are made against valid purchasing documents.
Initiated collection calls when necessary.
Responded to inquiries from vendors or clients related to their payments.
Reconciled vendors' statements to ensure timeliness and integrity of payments.
Performed detailed calculations to balance accounts, total purchases and remittances,
Prepared batches of invoices for data entry.
ZELLERS (Towers) HEAD OFFICE Mississauga, On. 1986 - 1989
Reception and Customer Clerk
Responded to multiline telephone system, customers' enquires and redirected calls to appropriate personnel.
Provided other clerical back up or support on an ongoing basis.
Performed general office management tasks related to filing, maintaining supplies and orderliness of office areas, mail, records delivery and retrieval of office records.
Used Microsoft corporate applications for Word Processing and Excel Spreadsheets, Maintained effective working relations with Department management staff and officials outside the Department. Assisted with general administrative duties as required.
Faxed and photocopied confidential correspondences as requested.
Stamped, logged and redirected mail to appropriate departments.
Education
Completed courses in Microsoft Office Suite and Accounting Software.
Completed High School - Grade 12
Reference
Available upon request
Contact this candidate