Sales Manager

Pamela S. Stefanek

**** ********* ****, ******, ** 75035, Mobile: 972-***-****

Objective

Seeking a hotel management position where my experience, personality, passion and education can be fully utilized to drive revenues and towards enterprise success.

Experience

November 2015 – Present Omni Hotels & Resorts St. Louis, MO

Director of Sales/Taskforce for The Omni Majestic

Duties include maximizing revenues for this 91 Rooms Historical Property through direct sales, marketing and designated activities specific to Corporate Sales accounts. Success is measured through increased revenues from the Corporate Business Travel Sales segment, improved account revenue share and increased customer value. Train, mentor and motivate the sales staff by leading by example and utilizing brand tools provided by Omni Hotel & Resorts.

Responsibilities:

Develop and manage effective business plans for assigned segment.

Effectively maintain accounts to achieve business objectives.

Identify and stay abreast of industry trends to provide leadership and education regarding the Business Travel Segment.

Work closely with the GM to effectively communicate new trends and develop strategies to increase revenue.

Responsible for management of customer decisions and the relationship process.

Responsible for directing and leading activities through internal and external resources.

Define and improve customer value proposition by assessing the competitive area as it relates to segment.

Work closely with all levels of the organization to resolve complex issues or concerns; communicating in a clear concise manner.

June 2014 – September 2015 Choice Hotels Frisco, TX

Global Account Director – Texas, Mississippi, Louisiana

Focusing on delivering customer value and growing market share; maintaining and growing Choice Hotel’s position within existing corporate and travel agency market segments. Developing market strategies and goals to position Choice Hotels as the leading hotel provider within Choice’s market segment. Implement goals with pertinent plans; focusing on business development and sales results with the major market segments. Direct sales efforts to existing portfolio accounts and potential new clients with lodging needs. I am the primary contact for these clients and recognized as the expert for marketing and customer issues. Utilize current technology to identify new business opportunities.

August 2013 – June 2014 Conference Direct Frisco, TX

Global Account Executive

I am your trusted Meeting Solutions Expert! Site Search/Selection and Contract Negotiations with Conference Direct.Delivering a comprehensive competitive analysis of venue options, based on an extensive database and an unbiased relationship with all hotel chains. When it comes time to site selection or negotiating your venue contract, I am unequaled. I have pre-negotiated contracts, securing the most favorable terms possible for you!

October 2012 – August 2013 Executive Car Service Dallas, TX

Director of Sales and Marketing

Responsibilities include the overall sales and marketing efforts for this upscale nationwide transportation company. Duties including writing and implementing annual marketing plan. Increase annual profits by developing the company’s first account management system for all new group and executive travel accounts. Update company’s social media sites and website to maximize revenue potential. Currently active members of DFWMPI, GBTA, Dallas Convention & Visitors Bureau.

June 2010 – August 2012 Hilton Anatole Dallas, TX

Senior Sales Manager – Texas

Responsible for penetrating the Corporate and Texas State Association markets based in Austin along with National Associations based in Texas and achieving maximum revenues for these markets on an annual basis. Same responsibilities included below in Southeast Sales position.

December 1999 – June 2010 Wyndham Anatole Dallas, TX

Senior Sales Manager – Southeast Market

Self-motivator, self-driven, a team leader and born to sell!

Responsible for implementing the marketing plan for 1600 room convention property in the Design District through telemarketing, outside sales calls, tradeshows, industry related involvement, direct mail and Hilton Anatole website. Develop new accounts and maintain existing account base in the Southeast Market.

Penetrating both the association and corporate account base Maintained long term relationships within the DFW area and the Southeast for maximum return business

Responsibilities included developing new external relationships

Train, develop and motivate the administrative staff

Education

Memphis State University Memphis, TN

Certificate of Excellence in Sales and Marketing from

Hotel Motel Association

Interest

Texas BTA, ACTE, CTD, TSAE, DFW MPI, Certified Women Owned Business Association. Board Member of Centennial High School Baseball Booster Club/Treasurer. Metro crest Senior Adult Services

References

Upon Request

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