Customer Service Representative

Czarina Hendley

Jacksonville, FL *****

****************@*****.*** - 904-***-****

Highly Skilled Candidate with over 3years of experience providing excellent customer service experience. Candidate is experience in successfully communicating information to others while maintaining confidentiality and productivity. Candidate also has proven ability to accurately document interactions with callers and to maintain tracking of activities to provide any needed follow-up in a timely manner. Candidate works well both independently and as part of a team to complete projects with speed and accuracy. Candidate would be available immediately for interview and for employment. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service

Publix supermarket - Jacksonville, FL - April 2012 to Present Responsibilities

While working for publix i worked in their

customer service department.While employed for publix,i was responsible for greeting customers catering to their needs by making sure they were satified with their shopping experience as well as Described product to customers and accurately explained details and care of merchandise. Politely assisted customers via telephone.

Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.audit money,assit with western union,money orders etc.transactions. Accomplishments:

I provided premire customer service and served as an great addition to the job. Skills Used:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems Call Center Representative

Convergys - Jacksonville, FL - February 2014 to October 2015 Responsibilities

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Handling outbound and inbound calls from external at&t employees.

Accomplishments

Given the oppurtunity to act as team leader and watch over employees as an result of being on time,having gret metric,as well as having the probable knowledge of product and the process of orders quickly. Skills Used

Strong communication skills and basic computer knowledge.Ability to type over 30 plus words a minute. and good product knowledge.Great listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem.

Marketing Sales Representative

R.C.S.marketing group - Jacksonville, FL - February 2015 to July 2015 Responsibilities

The main duty involves attracting buyers and purchasing agents to the company's products or services,as well as interacting with clients frequently, enlightening them about the products or services of the product,and it's benefits.

Accomplishments

Able to move up in the company within three months of being employed by becoming an marketing leader which is one that takes on the job of training new employees. Skills Used

good communication skills and the desire to sell.developing a clear strategy to sell the products of the company.extremley strong communicator,negotiate.and ability to persuade others Into buying the given product.

EDUCATION

College freshman in Pharmacy(pre)

Florida state college of jacksonville - Jacksonville, FL 2014 to 2015

First coast high school - Jacksonville, FL

SKILLS

Microsoft Programs(Word

Excel

Access

PowerPoint

Works)Typing

Customer Service

Receptionist

Employment Benefits

Excellent Written and Verbal Communication Skills

Answer Multiline Telephone System

Create and Maintain Various Reports and Documents

Filing

Copying

Scanning

Faxing

Detail-Oriented

Ability to Multitask

Team Player

Able to Work Independently

Contact this candidate