Technician Manager
Resume:
Albert K. Jesionowski
**** ********* **** **********, ** 15227 H: 412-***-****
*************@*******.*** C: 412-***-****
Summary of Qualifications
IT Professional with over 17 years of experience, primarily in the PC environment.
Current experience in the Printer/WorkCentre maintenance area.
Experienced in providing first, second level support;
oTroubleshooting various Windows Operating Systems, along with Windows Office and Internet applications.
Background knowledge in both small and large-scale corporate environments, providing client and end-user support with excellent communications and problem-solving skills.
EDUCATION
Bachelors in S⁢ Specializing in Information System Security
Univ. of Phoenix, Pittsburgh, PA 2/15
Associate in Specialized Technology Degree – Computer Network Systems
ITT Technical Institute, Pittsburgh, PA 11/07
Diploma; Network Administration
ICM School of Business and Medical Careers, Pittsburgh PA 10/98
Associates Degree; Computer Information Science
Community College of Allegheny County, Pittsburgh, PA 12/97
MAJOR WORK ASSIGNMENTS
02/15 – Present
UPMC/LANtek, Pittsburgh PA
Printer/PC Refresh Technician
Survey client locations for existing printers and other peripherals
Remove existing print devices from hospitals and doctor’s offices
Install new Printers and other peripherals
Perform moves on computers and other peripherals at client locations as needed
Perform such other duties as required
Currently use Print Manager to update driver’s on multiple PC’s at once.
Use Webjet Admin to access the printers on a daily basis.
11/14 – 2/15
SmartSource, Pittsburgh PA
Onsite Project Support
Site Assessment for Meriplex
oAssessed Funeral Home Network needs
OS Conversion for Bright Horizons
oConverted computers running Windows XP to Windows 7
OS Coversion for RBC(Royal Bank of Canada)
oConverted computers running Windows XP to Windows 7
10/12 – 7/14
Xerox, Pittsburgh PA (Contracted through Rhandstadt Technologies & PDS Technologies)
Parts/Supply Associate; Client Associate; Dispatcher
Take and receive calls via blackberry or cell phone for parts or supplies that a field technician needs to fix the device that they are working on.
Receive parts and supplies into the loading dock area and restock inventory on shelves.
Dispatch calls through FWSS/FIST systems as directed.
Perform routine updates to database to ensure asset information is up-to-date(MACD requests)
Serve as a backup for the onsite Asset Coordinators
Monitor and dispatch Account Service Engineers
Perform daily comparison of Service Center Open Tickets to Xerox Service Manager ticket status
Prepare daily executive summary of service activity
Facilitate a daily service wrap-up call
Daily interaction with both internal and internal help desks
Daily interaction with ASE/CSE to clarify service ticket information
Used VMware to assist end-users with minor print issues.
3/12 – 5/12
CDW, Pittsburgh PA (Contracted through TekSystems)
WAN Coordinator
Work with Wachter(Field Technician) teams, converting old Cisco systems to new one’s for Dick’s Sporting Good’s Stores around the Continental
Used Virtual Server to ensure the switches and routers come back online.
Create a MAC Report that the Wachter team uses to replace the switches and routers in MDF and IDF racks
Log into MDF and IDF switches to run various commands to show the status of everything connected to the servers as well as the routers.
Create a “Store Tech Note” for each site, for reference material.
Run “Ping Sweeps” prior to conversion to show which devices are on or off line.
Gather an issue’s Log of items that needed to be checked on or resolved after the conversion deadline.
12/08 –12/11
Xerox Corporation, Pittsburgh, PA (Contracted through Advantage Technical Services)
Lead Implementation Coordinator/Technician
Coordinated closely with Implementation Coordinators, and PM’s, the day’s activities, as well as the project completion dates.
Worked on Active Directory with site contact to add users to the devices and give them permissions to use the device.
Manage a team of 2-4 JIT’s at a specified site.
Manage JIT’s remotely from various sites across the Continental US.
Travel to client locations to perform installs
Interface with Clients on a daily basis in a professional manner suited to the project
Configure printers to network specifications
Install printers according to Client specifications.
Trained the end users on the devices, and show the functionality of all the equipment that was installed at their site.
Complete paperwork for each device as to its location in the facility,
Collected and compiled all information from other Technician’s from other sites as to their daily activities, and any issue’s that were either pending or resolved for that day.
Once all information was compiled into Access, or other various in-house templates, sent all relevant information over to the IC and PM, who in turn took this information and put it into XSM for upload to the Help Desk.
This information was read by the Technicians so that they knew exactly where each and every printer was on the location so they can get the equipment in a quick fashion, and resolve the issue as to not leave any major down time.
Remove printers according to instructions provided by Implementation Coordinator.
Provide feedback to IC and Management as to performance of JIT’s while onsite.
Update XTM, a mapping system for Xerox, with the appropriate information.
Give a daily account for the work that was done during the day at the client’s location.
08/14/08 – 12/08
Xerox Corporation, Pittsburgh, PA (Contracted through Advantage Technical Services)
Implementation Technician
Configure printers to network specifications
Install printers according to Client specifications.
Remove printers according to instructions supplied by Lead Technician.
01/08/07 – 4/12/08
ARINC INC., Pittsburgh, PA
Senior Information System Specialist/Site Manager/PC Technician
Make sure Flight Desk Kiosks are up and running throughout the airport.
Restart applications on Kiosks when necessary
Change backup tapes once a week
Monitored backups to verify they run when they are supposed to, and if they do not, rerun the job.
Create, modify, and maintain weekly and monthly reports
Change paper in kiosk printers when necessary
Repair and clean kiosk hardware when necessary
Monitor both main and backup servers
Restarted Gateflow application on Monitor if necessary
Verified memory space left on servers and notified server team if space was getting to low.
Ran Disk-Cleanup and Disk-defrag once in a while to maintain healthy server activity
Maintain spreadsheets that monitored disk space on the servers.
Used VMware to access Kiosks remotely from office
Updated firmware using VMware and other remote admin tools.
8/14/06 – 12/29/06
Allegheny Energy, Greensburg, PA (Contracted through TekSystems)
PC-Refresh Technician
Load desktop and laptops with appropriate load-sets.
Assembled and deployed Dell flat screen monitors to selected individuals.
Confirmed all workstations and laptops had correct software and peripherals attached that the user requested upon filling out a Software survey form.
Deployed workstations and laptops to assigned users or areas.
Had user log on and make sure that they were able to gain access to all of their forms and documents.
Loaded Windows XP on above stated systems and made sure that all users ran their screen captures and that they were successful.
Filled out appropriate documentation for each system that was deployed.
Used VMware to log into other PC’s that were on the network.
6/19/06 – 6/30/06
PNC Bank/CompuCom, Pittsburgh, PA (Contracted through MurTech Consulting)
Computer Technician
Stepped up and became the lead contact between the Project Coordinator and the rest of the team, 5 in all, were doing what we were supposed to do to get the project done in a sufficient amount of time.
Worked with management in order to keep them up to speed as to the teams progress for the project, and report any issues that the team may have at that time.
Be able to work as a team to script approximately 1,100 laptops in various locations in the downtown Pittsburgh area.
Make sure that the end users were able to log back onto the PNC domain using the NT ID’s.
Updated Marimba Tuner on all laptops for the PNC encryption rollout, that was due to begin on July 1st.
4/21/06 – 4/25/06
Siemens Business Solutions Inc., Bethel Park, PA
Deploy 85 new workstations with Visual Banker Only
Decommission approximately 20 workstations
Relocate and Re-IP printers
QA approximately 200 workstations for network and application functionality
1/06 – 04/06
Northrop Grumman, Wheeling, WV
PC Software Upgrade Specialist/Consultant
Upgrade old Windows NT based systems to Windows 2000. Went into Wheeling/Pitt Steel Mills and upgraded all of their PC’s as well. Removed and replaced any HP Vectra desktop PC’s. Upgraded Norton Symantec Antivirus software with updated Engine and installed new Antivirus software where needed. Saved all user information on their private drive, then removed drive, cloned it, and replaced the drive. Restored their information back from their Private drive and then made sure that the user was able to access their email, and other important software that they needed to do their jobs.
9/03 – 1/06
Various Roofing Companies, Pittsburgh PA
Commercial Roofer
Rip off existing roofs and clean up debris. Install Insulation board, screws, and plates where applicable. Install 3 and 6 seem tape, pitch pockets, and RTS strip where needed or instructed to do so. Help Site Supervisor when he needs it. Install 6" overlay strip on top of seems.
Patch holes in existing rubber roofs. Replace rubber where needed. Assist roofers with roof patching or carrying tools, and equipment. Install seems where deemed necessary on new or existing roofs using either 3 or 6" seem tape. Also know how to install safety patches where needed. Load trucks each morning for the foremen.
Pick up deliveries and drop materials off to the job sites.
Help replace damaged roofs where necessary.
Installed new ridge vents where applicable.
3/03 - 9/03
Aethon, Inc., Pittsburgh, PA
Robot Monitor Consultant
Monitor a robot that delivers supplies to Nurses’ stations on various floors of St. Margaret's Hospital and Magee Women’s Hospital.
Document various movements of the robot and recalibrate when necessary.
6/02 - 8/02
OfficeMax, Pittsburgh, PA
Electronics Associate
Helped in the sale of electronic equipment and peripherals.
Helped to down stock the shelves and fill any that were empty.
Unloaded rig when it brought in stock from, its main storage unit, out in Ohio.
Worked as a cashier when needed.
Worked as a floor associate when there was no one else available and pulled items from top stock if the customer wanted it and helped to load it into their vehicle.
3/02 - 6/02
KDA - Ketchum Directory Advertising, Pittsburgh, PA
Help Desk/Support Center Analyst/Consultant
Resolve problems relating to computers, printers, and other hardware and software issues on a first level basis.
Used Heat to track calls made into the Help Desk answered by myself.
Performed Heat Call Monitoring and logging.
Utilized Office 2000, Windows 98/NT, Netscape Manager, Netscape Navigator, VPN, Direct Dial, and Outlook 2000.
5/00 - 3/02
Allegheny Energy, Greensburg, PA
Help Desk/Support Center Analyst/Consultant
Responsible for updating client registries by utilizing Regedit and Regedt32
Solved as many problems as possible at first level support without having to conference in or call up to second level
Supported Tranac program, which ran on Internet Explorer, made sure proxy connections were there or temp files deleted
Responsible for software reloads and administration privileges of client computers
Head of the Support Center Documentation Team
Worked closely with other members of the Q.M. (Quality Management) team to come up with some ideas on how to communicate more effectively with members of the second level teams
Communicated with second level in order to resolve the client's problems more efficiently
Reloaded appropriate drivers on computers where and when necessary
Supported MS Office and MS Outlook 2000
Monitor tickets that are placed into the system either by the Support Center, Documentation Team, Second Level, or by other clients
Involved in a team that takes tickets that are more than five days old and tries to find out what is going on with them
Take PC, Mainframe, and ACC calls
Reset client ID's if they are locked on either the LAN or Mainframe side
Restart print spoolers if they are stopped or stuck, and created new printers on client computers
Send out packages via SMS on various software items
SMS client machines to see if there is anything that can be done to help them out
Utilize Attachmate as the Mainframe software to reset client passwords, restart print jobs that were stuck in the queue
Entered tickets into the ARS system
TECHNICAL ENVIRONMENT
Hardware: VAX, IBM Compatibles, Cisco Routers, Cisco Switches, IBM/Pearl Controller Bay Hubs, T1, T3, Ethernet Cabling, DSU/CSU, and AS/400
Operating Systems: Windows 3.1/95/98/NT4/2000/XP/7, OS/2, UNIX,
Database: Oracle, UniCenter, Heat, ARS.
OLTP/Editors/Tools: Outlook 97/2000/2007/2010, Office Suites, Extra, ACAPS, IE 5+-9, VMware
Languages: SQL, COBOL, Borland C++, VB6
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