Customer Service Representative

Andy Zeng

*** ********** ****, *******, **. L*E *A2 416-***-**** ****.*******@*****.*** or ***********@*****.*** SUMMARY OF QUALIFICATIONS

Excellent Customer Interactions using Positive Attitude

Ability to learn new tasks on the spot quickly; fast learner from observing

Diligently provides individual contributions with minimal supervision

Exceptional multi-tasking skills within a fast paced environment

Skilled when working with numbers and operations at a fast rate EDUCATION & PROFESSIONAL DEVELOPMENT

Candidate for Bachelor of Commerce

Business Technology Management, Ryerson University, Toronto ON Jan. 2016 - Present WORK EXPERIENCE

Toronto Water Division, Toronto ON May. 2013 – Dec. 2015 Customer Service Representative

Booked and scheduled daily appointments for assigned yard and districts

Provided customers with assistance in person at counter for meter pick-ups/drop-offs

Consistently kept track of remote inventory for meter distribution using Excel

Efficiently processed paperwork of fulfilled appointments; updating client info

Frequently answered customer calls regarding inquiries and concerns of meters

Issued numerous meters on the basis of set guidelines, while providing water consumption info

Performed continuous data entry work orders and various reports such as the works management system

Assembled mail packages containing information regarding Water Meter Program and initiatives for clients

Maintained neat and legible records regarding documentation of service orders and letters sent to clients

Assisted water meter readers and water meter installations staff on the work in field

Assisted on the quarterly review/assessment of Toronto's Water Meter Program; providing feedback

Performed customer inquiries using computer software programs such as Office, Hansen, WMACS, Aclara system tracking

The Brick, Markham ON Sept. 2014 – Sept. 2015

Customer Service Agent

Effectively answered customer inquiries regarding orders of in-store/online furniture purchases

Completed numerous sets of large purchases of furniture in person and at counter with clients

Maintained and kept track of work order purchases of furniture for follow-up or review

Provided assistance to customers regarding warranty plans attached with purchases

Efficiently organized and performed inventory of furniture stock, and orders processed

Multi-tasked working through software programs for account information while maintaining conversation with client through phone

Scheduled appointments for repair or replacement of furniture purchase if necessary Eligible Magazine, Toronto ON Jan. 2012 to Aug. 2012 Social Media Intern

Prepared and developed articles using MS Word written in a professional tone that was presented in weekly meetings; articles approved for post

Created affiliate links on multiple social media platforms as promotional material for public awareness of events occurring in Toronto

Managed the company’s Facebook and Instagram content, through regular updating of developing articles and images

Positively negotiated with supervisor on relevancy of articles considered to be published, mutual agreements gained

CLUB MEMBERSHIPS

UW Taiwanese Students Association, Waterloo ON Sept. 2014 – Dec. 2015 Event Planning Director

Greeted UW students with self-introduction, while giving captivating presentation of yearly “K-Night” event; ticket sales doubled

Financed money orders by tracking club transactions and budgets within comprehensive spreadsheets; excess profit made

UW Korean Students Association, Waterloo ON Sept. 2014 – Dec. 2015 Social Media Director

Organized preparations for “Running Man” event by designation of stations and duties to volunteers; no occurrence of delays

Created intuitive and attractive poster using Photoshop and Illustrator skills to grab students attention for

“Running Man” event

ACTIVITIES, AWARDS & INTERESTS

Leader for 2015 Orientation Week at the University of Waterloo Sept. 2015

Host for Bur Oak Secondary School’s yearly Multicultural Night Mar. 2013

Hobbies include Badminton, Sketching, Web/Graphic Design, Basketball, Sound Recording and Editing, Cooking

Badminton Instructor at Angus Glen Community Centre (2014 to present)

Awarded varied scholarships for Outstanding Academic Standing

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