Customer Sales

MARK HENDILL A. SOTOR

Punta Cabahug St., Villa Delgado

Brgy. Zone 6, Cadiz City, Negros Occidental

Philippines 6121

Mobile No.: 091********

OBJECTIVE: Obtain a position k a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

PERSONAL DATA :

Nationality Filipino

Gender: Male

Date of Birth July 25, 1990

Age: 25

Place of birth: Angeles City, Pampanga

Civil Status Single

Height 5’ 5”

Weight 58 kilos

Religion Roman Catholic

Email Address ***********@*****.***

ACHIEVEMENTS:

Licensure Examination for Teacher Passer

Special Leadership awardee

Elected Sangguniang Kabataan Member

Transition Floor Support

Certificate of Recognition of Best in Representative Satisfaction

Certificate of Recognition as Top Agent

Certificate of Recognition as Top Sales Agent

TRAINING AND SEMINARS ATTENDED:

Certificate of Participation in the Constitutional Assembly (CON-ASS)

Certificate of Participation During Peer Counselor’s Organization Workshop-Training

Reading Specialist Recognition

Certificate of Participation During Share a Joy

Leadership readiness/ Convergys Bacolod/Bacolod City

Certificate of Participation for Active Involvement During Pre- Employment Seminar

Certificate of Participation for the Invaluable support During the Freshmen Orientation

Livelihood Education

EDUCATIONAL BACKGROUND:

Cadiz East Elementary School I

June 1998- May 2004

Dr. Vicente F. Gustilo Memorial National High school

June 2004-May 2008

Philippine Normal University

Bachelors in Elementary Education

June 2008- May 2012

Philippine Normal University

Livelihood Education

June 2008- March 2009

Philippine Normal University

Reading Education

June 2008- October 2008

EMPLOYMENT RECORDS:

Provides the learnings opportunities that support a child’s intellectual, social and personal development.

Develops the intellectual and social skills of the children.

Encourage student development of critical thinking, problem solving and performance skills.

Fosters relationships with school colleagues, parents and agencies in the larger community to support students’ learning and well-being.

Develops assessment to measure the changes in auditory perception, language acquisition, communication, and social interaction skills of the children with combined hearing and vision loss.

Assist the special children to let them fell that they are the children with outstanding gift.

Provides efficient and effective solutions for the customer’s unsettled accounts.

Makes the customer feel at ease and reducing the tension to irate customers by providing suitable and accommodating atmosphere during the conversation.

Administers surveys to measure effectiveness and rapport, customer retention and good relationships to our clients.

Support customers across Telecommunication, technology vertical.

Working with customers/employees to identify computer problems and advising on the solution.

Logging and keeping records of customer/employee queries.

Analyzing call logs so you can spot common trends and underlying problems.

Updating self-help documents so customers/employees can try to fix problems themselves.

Working with field engineers to visit customers/employees if the problem is more serious.

Testing and fixing faulty equipment.

Provide instruction to students on a variety of subjects using a distance-learning format.

Answer student questions related to the course content.

Respond to messages from peers and school administrators.

Grade student assignments and tests.

Assess student progress.

Suggest program or curriculum improvements to school administrators.

Listen attentively to customer needs and concerns; demonstrate empathy.

Prepare complete and accurate work and update customer file.

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

Explain products or services and prices, and answer questions from customers.

Answer telephone calls from potential customers who have been solicited through advertisements.

Convergys Bacolod

October 2013- Present

Transition floor support

Train aspiring agent to become employee ready.

Share best practices to the newly hired agent.

Develop positive behavior.

Create warm environment for the newly hired agent.

Supervise a team to achieve extraordinary result and exceed extra miles.

Qualifications:

Ability to work under pressure and without supervision

Excellent skill in dealing different people with different personalities

Proficient in both written and spoken English

computer literate and well versed with Microsoft applications ( Word, Excel, PowerPoint)

Approachable, good listener passionate and energetic

Adept in developing marketing strategies

Strong negotiation and persuasion skills

Excellent managerial, planning and organizational skills

I hereby certify that the above information are true and correct based on my knowledge and belief.

MARK HENDILL A. SOTOR

Applicant

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