Manager Customer Support
Resume:
R. Preeth Kumar ************@*****.***
OBJECTIVE:
To associate with an extended organisation where there is an opportunity to exhibit strength and enhance skills by utilising myself as a resource for all kinds of challenging jobs and upgrading my knowledge and skills from time to time, while working for the growth and development of the organisation.
ACADEMIC QUALIFICATIONS:
Master of Arts in MA Business Economics at Bharathiar University with 86% aggregate, Coimbatore.
Bachelor of Arts in BA Defense & Strategic studies at Bharathiar University with 76% aggregate, Coimbatore.
Higher Secondary in accounts at Government Higher secondary School with 60% aggregate, Ooty.
SSLC at Government School, Naduvattam with 57% aggregate, Ooty.
TECHNICAL SKILLS:
Operating System: All editions of Windows & MS Office.
Excellent operating skill in analysing performance using Spreadsheet.
PERSONAL SKILLS:
Positive Attitude and Hardworking Nature.
Ability to deal with people diplomatically.
Better Adoptability to different Environments.
Dedication for Committed Work.
Comprehensive Problem solving abilities.
Ability to handle a team.
PERSONAL INFORMATION:
Father’s Name:
Marital Status:
Date of Birth:
Nationality:
Languages Known:
Address for Communication:
Hobbies:
EXPERIENCE:
Worked at Aegis(ESSAR)
From 17th May’14
Ramachandran. C
Married
6th July 1986
Indian
English, Tamil, Kannada, Malayalam
4 street sivananda mil saravanapati
Coimbatore.35
Playing Football, Listening to Music.
Promoted as Quality Analyst in a short span of time.
Analysing the Quality of the process with timely & effective feedback.
To handle a team for their improvement in Quality of their work and Certified for the same.
Analysing the performance and defects of the process effectively to improve overall efficacy.
Handling Escalations and Preparing RCA whenever required.
Excellent Analytic and utilization using 7 QC tools.Worked as a Customer support executive in Retentions & Collections – Outbound department.
Worked as a Senior Customer Support Executive in Inbound Department.
Currently working as a Showroom Manager in AIRTEL handle two showroom
Worked as Show Room Manager – Coimbatore
Maintaining basic hygiene in showroom
Coaching to executives on product updates
Working on target level differs monthly basis
Attending customers and resolving issue, handling escalations.
Daily Updates, Lead, stock tracking management.
Contest, Gifting to store Executives and making them Motivate
DECLARATION:
I hereby declare that the above furnished information is true to the best of my knowledge.
Place: Coimbatore
Date: 22-03-2016 [R. Preeth Kumar]
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