Customer Service Manager
Resume:
SHERRELL M. RICHARDSON
OBJECTIVE
To obtain a position that will lead to a durable working relationship in the field of bookkeeping and/or office management.
EXPERIENCE
Bookkeeper & Office Manager Mar 2010 - Present
Houston, Texas
Currently I am working with The ElderCare Network, LLC and subsequent companies as a Bookkeeper. My role is to lawfully generate financial stability for the company from inception to completion, 95% autonomously and 5% in collaboration with a CPA. As an Office Manager, I operate on my own initiative to lead the day to day operations and execute plans for the continued efficient and effective operations in the future for a home office, working wisely with the CEO and assisting the Administrator. Accts. Receivable & Payable Petty Cash Flow Document Control HR Administration Bank Reconciliations Data Entry & J/E’s Monthly Reports Daily Bank Runs Records Management Profit and Loss Plan & Budget Customer Service
Auditing & Spreadsheets Prepare Badges Notarize Documents Payroll Processing Expense Tracking Admissions & Discharges Tax Reporting (Sales Tax) Restock Supplies Event Planning Bookkeeper & Office Manager Mar 2009 – Mar 2010
Houston, Texas
Positive Steps, Inc., a residential treatment facility for troubled youth utilized my services as Bookkeeper and allowed me to run the office dynamically to support operational demands & to meet business objectives with governmental agencies for the care and rehabilitation of the residents. I ensured the integrity and preserved confidentiality, systematically.
A/R, A/P and J/E’s Formulate Procedures Document Control P&L and Monthly Reports Bank Reconciliations Admissions & Discharges Auditing & Spreadsheets Data Entry Records Management Allocate Funds Meal Preparations Research/Review Docs. Expense Tracking Restock Supplies Medication Management Customer Service Log Book Maintenance Medication Reminders Bookkeeper Jun 2007 – Dec 2007
Berwyn Height, Maryland
Worked as a Bookkeeper for the Simmons Management Group, Inc., a property management firm. I was held accountable for 2–3 accounting clerks under supervision of a CPA and worked closely with property managers as well as homeowners and vendors to ensure full disclosure of their financials. Also served as a primary decision maker on delinquent accounts and served as the company’s liaison in court deliberations. Financial Reporting Account Maintenance Document Control Treasurer's Packets Bank Reconciliations Schedule/ Execute ACH trans. Accounts Payable Customer Service Records Management Data Entry Expense Tracking Lockbox Processing
Mass Mailings Vendor Interaction Research/Review Docs. Assist with Audits Accounts Receivables Negotiate & Enforce Lt. Fees 7102 TOWERVIEW LANE
MISSOURI CITY, TEXAS 77489
***-****@*******.***
CELL
EDUCATION & TRAINING
Career Blazers Learning Center Washington, DC
Medical Insurance & Billing Specialist Cert.
Sanz Career Institute Washington, DC
Medical Office Specialist Certification
Christian Vocational Academy Washington, DC
Bookkeeping and Accounting Certification
Fairmont Heights HS Capitol Heights, MD
High School Diploma
Certified Texas Notary Public
SKILLS
Analyzing, Auditing, Budgeting & Calculating
Comparing, Compiling & Comprehension
Conflict Resolving & Investigating
Flexibility, Reliability & Trustworthy
Handling & Collecting Large Currency
Maintaining Accurate Records & Self Control
Memory, Listening & Reporting Information
MS Office Suite (Excel, Word, Etc.)
Multitasking and Coordination
Negotiating and Arbitrating
Operating Standard Office Equipment
Organizing and Classifying
Prioritizing, Planning, Managing & Summarizing
QuickBooks Online Pro and Other Editions
Supervising, Training, Instructing & Overseeing
Teamwork and Cooperation
Typing Speed 45wpm
Written and Verbal Presentation
REFERENCES
Donna Lange-Thomas Houston, TX
Program Director of a Hospice Center
281-***-**** Professional
Keith E. Maddox Cypress, TX
Personal
Houston, TX
Professional
Safety & Facilities Coordinator for CLS
Nicole Harris
Case Manager at Positive Steps
Ida Moss Washington, DC
CEO
202-***-**** Professional
Shelley Dunn Washington, DC
Head of Security at The Washington Post
202-***-**** Professional
Stay-at-Home Mom January 2008 - March 2009
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