Management Service
Resume:
*******@*****.***
SRINIVAS PUTTAKOKKULA
Summary
An ambitious and optimistic Engineer with over 2 years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now).
Good working experience on different modules of ServiceNow.
Good knowledge and understanding of ITIL process.
Knowledge of multiple technologies and frameworks.
Enhanced personal skills by continually taking web-based training and off-site courses.
Currently working as a Systems Engineer at CAPGEMINI.
Tremendous problem solving and troubleshooting skills, leadership qualities, strong analytical, organizational, multitasking, execution skills and presentation skills with ability to co-ordinate activities and interact with end users in a fast paced team environment and ensure delivery within time frame.
Magnificent verbal and written Communication, Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analyzing solutions. Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.
Successfully completed training on ServiceNow, Windows, Networking, Linux, Oracle DBA, Ethical Hacking, Network Security, SOC and Communications.
Excellent interpersonal, communication and organizational skills with proven abilities as a team player
ServiceNow Experience:
Consultation, Implementation, design and development.
A ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
Hands on experience of UI Policy, Workflows, email notifications, reports and gauges, scheduled jobs, background scripts, Server and Client Script, access controls, import sets, Web services, and migration of update sets between different environments of Service-Now.
Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.
Expert in JavaScript, JQuery, used in ServiceNow.
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
Experience on creation of catalog items, record producers, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Experience with implementing configurable SLA management.
Used my hacking knowledge to get the required information for serviceNow through hacking tool NMAP as for the client requirement.
Achievements:
Achieved executive choice award (AMJ 2015 - JAS 2015) - Horizontal Business Unit
Many monthly awards for different contributions towards project.
Programming and Software Skills:
Operating Systems
Windows, Linux, Kali Linux
Web Programming
HTML, Java Script.
Others
MS Office-2007 and 2008.
Tools
ServiceNow, McAfee SIEM, VMware, Xilinx Virtex II, NMAP, Wireshark, Burpsuite
Professional Experience:
Employer: [CAPGEMINI]
Designation: Systems Engineer
Duration: June 2014 – Till today
Location: Mumbai (Maharashtra)
Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world’s largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries. Capgemini owned IGATE On April 27, 2015.
Projects:
Project: ServiceNow Maintenance
Role: ServiceNow Consultant and Developer
Tool: ServiceNow, JavaScript.
Duration: March2015 – Till Date
Client: Global pharmaceutical company
The main business requirement is to gather the requirements from onsite team and application owners, then developing various Service Catalogs, Record Producers and Order Guides. Service Now is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes, transforming IT's relationship to its customers, and consolidating IT across the global enterprise.
Responsibilities:
Involved in coding Development under Service Request Management Module.
Done the development of Sid Releases Admin Releases, Scrum Releases.
Unit testing, Peer Review and Non Validated Testing.
Created Variable sets, Order guides.
Successfully worked on Various Enhancements. Performing unit testing and integration testing
Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow .
Documentation of changes and new development as technical and functional specs.
Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
Created Workflows to achieve Requests Items and Catalog Tasks functionality.
Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
Working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML and XHTML.
Maintain and support Service Now operational functions and modules.
Project: ServiceNow Implementation on IGATE MSP Instance
Role: ServiceNow Developer
Tool: Service-now
Duration: September 2014 – march 2015
Client: Leading Consumer Goods Manufacturing
This project is about implementing IGATE standard IT Service Management (ITSM) processes on IGATE MSP instance. These ITSM processes include Incident management, Problem Management, Change Management and Service Catalog. This project involved configuring out-of-the-box reports and dashboards.
Responsibilities:
Service-Now implementation and development.
Understand process specifications
Develop & Test ServiceNow objects
Deployment of objects from one environment to another environment
Prepare project documents like Test cases, End User Guide
Facilitating rollout of new applications and modules.
Scripting and advanced conditioning
Documentation of changes and new development as technical and functional specs.
Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.
Service Catalog and Request Workflow Design and Configuration.
Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
Working on Report, dashboard designing.
Working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML and XHTML.
Production release support.
Deployment and L2 support.
Project: Security Practices(Ethical Hacking)
Role: Ethical Hacker.
Technology: Ethical Hacking.
Duration: June2014 – Sep2014
Tool: Kali linux.
Brief description of the project:
Ethical hacking term used to describe hacking performed by a company or individual to help identify potential threats on a computer or network. An ethical hacker attempts to bypass system security and search for any weak points that could be exploited by malicious hackers. This information is then used by the organization to improve the system security, in an effort to minimize or eliminate any potential attacks. Analyzing the internal network, secure from the malicious information threaten to the network, the study on disaster management and reporting.
Responsibilities:
Acquired knowledge on SIEM tools like ArcSight HP, McAfee Nitro, QRadar, NETIQ Sentinel.
I have been trained on Security Practices under the guidance of internal and external trainers as well as shared many conferences on these to develop our intrinsic capabilities.
Documentation of Security Operations Center (SOC) processes and used cases.
Trained on Penetration Testing with emphasis on Reconnaissance.
I have also learnt about tool relating to Web Application Security like Acunetix.
Performed regulatory compliance systems audit to ensure adherance to organization policies.
Lastly, I have also been giving time on research activities like exploring as much information about SIEM tools for their applicability in SOC.
Educational Qualifications:
Bachelor of Engineering (B.E.) in Electronics and Communication from JNTU (Hyderabad).
Personal Information:
Marital status : Not married.
Home town : Hyderabad.
Contact : +91-970******* / 703-***-****
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