Customer Service Sales

MARIA FIORELLA SCHIAFFINO

**** ** ** *** *-***, MIAMI, FL 33156 C: 786-***-**** act1lu@r.postjobfree.com

OBJECTIVE

Retail Sales Associate with more than 10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

EXPERIENCE

08/2013 to Current Don Pan International Bakery Miami, FL

Customer Service/Retailcashier

Operated a cash register for cash, and credit card transactions with accuracy;

Stocked and replenished merchandise according to store merchandising layouts;

Priced merchandise, stocked shelves and took inventory of supplies;

Cleaned and organized the store, including the checkout desk and displays;

Alerted customers to upcoming sales events and promotions;

Completed all point of sale opening and closing procedures, including coutnig the contents pf the cash register;

Handled a;; customer relations issues in a gracious manner and in accordance with company polices;

Followed Merchandising guidelines to present visually appealing displays.

09/2010 to 06/2012 First Reinsurance Service Kendall, FL

Janitor/Maintenance Clerk

Vaccumed rugs and carpeted areas in offices, lobbies and corridors;

Polished glass surfaces and windows;

Removed waste paper and other trash from premises to designated area;

Accepted accountability for all assigned building keys, master keys and access cards;

Collected trash and moved garbage cans from kitchen areas to pick-up stations;

Returned emptied garbage receptacles to their proper location;

Used chemical and other cleaning equipment ina proper, safe and responsible manner.

Greeted customers entering the premises to ascertain what each customer ented or needed.

01/2005 to 06/2010 Hot Cookies, Inc Miami, FL

Cashier/Customer Service

Answered an average of 30 calls per day by addressing cutomer inquiries, solving problems and providing new product information;

Greeted customers entering the store to ensure their wants and needs;

Earned management trust by serving as key holder, responsibly opening and closing store;

Politely assisted custoers in person and via telephone;

Communicated with vendor regarding back order availability, future inventory and special orders;

Answered product questions with up-to-date knowledge of sales and store promotions;

Scheduled weekly inventory pickups and deliveries with vendors;

Bagged, boxed or gift-wrapped sold merchandise per customer’s request;

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently;

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply;

Achieved sales goals and service performance requirements through new customer sales;

Asked open-ended question to assess customer needs.

SKILLS

Customer-Oriented

Consistently meets sales goals

Credit card transactions

Computer literate

Stocking

Motivated team player

Fluent in Spanish, Italian

Retail Sales

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