Sales Customer Service

MYRIAM MERCADER PÉREZ

**** ******** **., **********, ** 22312 C: 787-***-**** ***************@*******.*** Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences.

Recruitment/staffing

Records maintenance

Benefits administration

Interviewing

Employee coaching

Payroll administrator

Training programs development

Project controls

Customer relations

Recruitment and talent development

Quality control

Project management

Multi-operations management

Process improvement

Strategic planning

Fully bilingual Spanish and English

Operations Manager, 08/2014 to Current

Quality Energy Solutions San Juan PR – San Juan, PR Responsible for the Company's administrative efforts. Increased sales 20% over the last two years Managed implementation of sales strategies and growth of sales staff from 3 to 10 sales people covering multiple channels. Supervised redesign of web page to make it user friendly and a better tool for increased sales. Changed the sales focus from an industrial and wholesale only approach to also penetrate small businesses and residential customers. Effort now represents 35% of sales. Implemented financial control procedures to reduce waste and generate more productive uses of financial resources, creating new portfolio of different suppliers and adding cost efficient technical providers. Co-lead together with CEO development of five year business and growth plan. Manage attainment of company weekly, monthly and yearly goals. Oversee customer relations, together with sales staff, providing sales support as well as post-sale customer service.

Manage existing and new product pricing strategies to meet Company sales targets and profitability goals. Traveled to ten provinces in China finding and refining product supply and product manufacturing relationships.

Organize and lead weekly meetings with employees to make sure the scope and direction of every project is on schedule.

Established project control procedures such as project forecasts and cash flow projections. Directed the work of numerous independent contractors. Established operational objectives and work plans and delegated assignments to subordinate managers. Human Resources Specialist, 08/2011 to 07/2014

Quality Energy Solutions – San Juan, PR

Served as company representative at conventions to promote company objectives. Led a comprehensive safety training for company's staff members. PROFESSIONAL SUMMARY

SKILLS

INTERESTS

LANGUAGES

WORK HISTORY

Resolved employment-related disputes through proactive communication. Administered compensation, benefits and performance management systems and safety and recreation programs.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Bilingual Speech and Language Assistant, 08/2010 to 06/2011 EBS – Bridgeport, CT

Performed individualized speech-language therapy for bilingual students. Prepared progress notes.

Collaborated with special education teacher on language labs. Coordinated daily plans for therapies.

Assisted to PPTS for students on case load.

Assisted with clerical duties and departmental operations (i.e., preparing materials, scheduling activities, keeping records).

Participated in in-service training.

Performed checks, maintenance, and calibration of equipment. Supported supervising SLP in research projects and public relations programs. Collected data for quality improvement.

Prepared and maintains patient, and calibration of equipment. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Monitored students' educational progress with individual charts and files. Masters: Educational Neuroscience, Jun 2013

Universidad Interamericana - Guaynabo, PR

Bachelor: Speech and Language Therapy, Jun 2010

Universidad del Turabo - Caguas, PR

*Developed a children summer camp. (Summer Camp) *Leader of the National Organization "Neo Juventud" *Completed various long distance marathons and endurance events 2013 Miami - "Though Mudder", 2014 - Diva's Half Marathon

EDUCATION

ADDITIONAL INFORMATION

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