Customer Service Manager

Kimberly D. Knippel

**** ******* ******, *********, ** 21234; 443-***-****; *********@*****.***

Education

University of Phoenix; Baltimore, MD

Associates Degree: Human Services Management; 2013; GPA 3.6

Additional Educational Achievements

Received Presidential Award for Academic Excellence

Profile of Excellence

Level 2 MARSE Security Clearance.

Dangerous Goods – Ground and Vessel Transportation Training Certification.

Achieved status of Office Manager for small business.

Efficient and effective management skills.

10 years of administrative experience.

Possesses the ability to learn and excel quickly.

Exceptional time management skills.

Works excellent independently as well as within groups.

Displays stellar work ethic.

Proficient skill level- Microsoft Word and Outlook.

Intermediate skill level- Microsoft Excel and PowerPoint

Typing speed 85 wpm.

Exemplary attendance record.

Work Experience

Freight Forwarder / Customer Service Representative: C. Steinweg Baltimore, Inc.; Baltimore, MD (July 2010 – Present)

Documentation production for importing and exporting of various commodities; Provide logistics services for global commodities traders; Maintenance and record keeping of large volume stock and storage for global client base; Remote monitoring and maintenance of stock and storage database (3rd Party providers); Extensive Accounts Receivable experience; Accounts Payable experience; Job costing analysis; Maintenance of Foreign Trade Zone files in compliance with Customs Regulations; General office duties and supply ordering.

Administrative Assistant: Pacorini Metals USA, LLC; Baltimore, MD (August 2006 – June 2010)

Assistant to General Manager of US Operations and London Metal Exchange Supervisor; Accounts payable clerical duties; Accounts receivable clerical duties; Maintenance of Foreign Trade Zone Files; Correspondence w/ US Customs House and Freight Forwarders, Customs and Border Regulation paperwork preparation; International and Transcontinental Shipping clerk; Logistics coordinating; Use of Microsoft Office Suite & MAS 200 software; Vessel tracking and notification; Management of shipping procedures; Inventory management; Data entry for Los Angeles, Detroit, Louisville, New Orleans, Mobile, Chicago and Baltimore warehouses; Online shipping via Fed-Ex and UPS; General office duties.

Office Manager: Trooper Logistics; Baltimore, MD (March 2006 – August 2006)

Accounts payable; Accounts receivable, All office operations for small volume trucking company; Truck dispatch; Rate quoting; Calculation of employee 1099 wages; Maintenance of client and customer files.

Skills

Computer and software proficiencies include:

Word Processing: Microsoft Word, Microsoft Visio, Word Perfect (WPM: 85)

Spreadsheet: Microsoft Excel

Database Management

Graphics and Presentation: Microsoft PowerPoint, Microsoft Publisher, Microsoft Project, Adobe Photoshop (CS3), Adobe Illustrator, Adobe Acrobat 5.0, Quark Xpress, Paperport, ScanDirect

References

Available upon request

Contact this candidate