Administrative Assistant Customer Service
Resume:
MICHELE J. PANKOWITZ
STRATFORD, CT 06614
**********@*****.***
EXPERIENCE:
MCMC, DANBURY, CT 4/13-12/15
Claims Coordinator/Administrative Assistant
Prepared claims for processing, created weekly reports, communicated with all clients, on a daily basis managed the provider call hot-line while efficiently responding to all inquiries. Provided outstanding administrative support to the Claims Department.
LINCOLN TECHNICAL INSTITUTE, SHELTON, CT 8/12-8/13
Receptionist
Answered all incoming calls, oversaw visitor activity, proctored student exams, and provided administrative support to the Admissions Department, ordered office supplies, hosted student orientations and open houses.
HARCO LABORATORIES, BRANFORD, CT 8/11-1/12
Receptionist/Administrative Assistant
Answered and routed all incoming telephone calls; promoting a positive and helpful rapport. Announced visitors and performed various clerical duties while reporting to the Human Resources Manager.
Assisted Human Resources with projects which included creating the company newsletter, updates to organizational charts/handbook, recruiting, performance appraisals, special projects, sorted mail, assisted with company events, errands and served as a main point of contact for employees and guests.
VARIOUS TEMPORARY ASSIGNMENTS, CT 1/09-7/11 Administrative Assistant / Office Coordinator
Accepted and completed various contract assignments at organizations utilizing my administrative and computer skills while providing exceptional customer service and implementing cost effective procedures.
SFA MARKETING & COMMUNICATIONS, TRUMBULL, CT 6/08-12/08
Administrative Assistant
Answered, screened and directed all incoming phone calls. Greeted all clients and visitors.
Supported a marketing team by assisting with administrative and clerical requests; included marketing projects, errands, banking, mailings, accounts payable/receivable and reconciling monthly invoices.
Contracted with a new vendor for office supplies allowing the company large discounts and negotiated contract pricing for standard supply orders resulting in monetary savings for the organization.
Organized meetings, conference calls and the reception area.
Planned, managed and supervised events for up to ten staff members in conjunction with providing administrative assistance on marketing projects in the preparation of binders, proposals and filing.
OFFICE SERVICES OF CONNECTICUT, TRUMBULL, CT 1/08-5/08
Temporary/Contract Employee
Accepted and completed various temporary assignments at local organizations utilizing my administrative and computer skills. Completed assignments to client’s full satisfaction.
SUBWAY FRANCHISEE ADVERTISING FUND TRUST (SFAFT), MILFORD, CT 6/06-11/07
Human Resources Coordinator
Conducted all new hire orientations and prepared all new hire materials.
Handled a high volume of questions pertaining to 401(k), medical, dental and life/disability, etc.
Managed status changes for all health and welfare programs as necessary; coordinated open enrollment meetings with various carriers. On a daily basis, interacted as main point of contact with benefit carriers
including, MetLife, Delta Dental, Anthem, ConnectiCare, Cigna and John Hancock.Conducted and developed benefits orientations for newly eligible employees; assisted in benefit administration.
Managed multiple calendars used for interview scheduling among many executives/departments.
Conducted candidate reference checks and informed candidates of their status in the interview process.
Provided coverage at the front desk. Maintained company phone lists including all updates on a
bi-monthly basis. Also was main point of contact for building security and access badges.
Michele J. Pankowitz Page 2
RICHARDSON ELECTRONICS, STRATFORD, CT 7/04-3/06
Sales Administrative Assistant
Ordered all warehouse and office supplies for the branch; included approving all branch invoices.
Researched purchase orders with vendors and provided follow-up with sales representatives.
Batched all credit card receipts on a weekly basis, issued credits and followed-up with customers.
Set up and coordinated sales meetings and assisted sales staff with mass mailings and projects.
Handled a high volume of calls; responded to customer inquiries as required.
ORTHOPAEDIC SPECIALTY GROUP, FAIRFIELD, CT 3/04-6/04
Receptionist/Insurance Registrar
Registered new patients into the computer system, processed insurance updates, collected co-pays
and prepared daily schedules for physicians. Answered and routed incoming phone calls.
OFFICE SERVICES OF CONNECTICUT, TRUMBULL, CT 3/03-2/04
Temporary/Contract Employee
Accepted and completed various temporary assignments at local organizations utilizing my administrative and computer skills. Completed assignments to client’s full satisfaction.
PILOT PEN CORPORATION OF AMERICA, TRUMBULL, CT 10/01-2/03
Human Resources Administrator
Provided general secretarial duties for the Human Resource Department included all typing, copying,
sorting and distribution of mail, ordering supplies, processed a high volume of phone calls flowing into the Human Resources Department, prepared vouchers and provided coverage to the receptionist.
Provided back-up support for the Human Resource Generalist, creating a cost savings advantage for the company during times of absence.
Coordinated all company events including Employee Night at the Pilot Pen Tennis Center, annual flu shot program, CPR & AED training, service award gift selection program and other events as needed with contracted entities.
SHOPLINK.COM, STRATFORD, CT 11/99-9/01
Front Desk/HR Administrator
Provided administrative support to the General Manager, Operations Manager and Director of HR.
Assisted Human Resources with reference checks, maintaining personnel files, payroll reports, time off banks, tracking all employment applications, responding to employment verifications, set up of job fairs.
Conducted new hire orientations on a weekly basis; included preparing new hire packages.
Managed all cafeteria and office supplies; maintained an inventory on all supplies.
Managed multiple appointment calendars for seven executives.
EDUCATION:
HOUSATONIC COMMUNITY COLLEGE, BRIDGEPORT, CT
Associates Degree in Business/Office Administration
SPECIAL SKILLS:
Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher, ACT, Lotus Notes & QuickBooks
Familiar with ADP Payroll, HRIS applications, Employment Law & Benefits Administration
Knowledge of accounting principles – A/P & A/R
Knowledge of ICD-9/CPT coding principals; including medical terminology
Accurate typing skills of 60 wpm; data entry
Proficient in the operation of multi-line switchboards; familiar with all office equipment
Exceptional aptitude for accuracy and detail
Excellent interpersonal/customer service skills
Remarkable organizational skills with an emphasis on being resourceful & detail oriented
Take pride in producing quality work; solid work ethic
Ability to promote cost effective procedures
Take great pleasure in working with people
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