Project Coordinator

KRISTY THOMPSON

***** ** **** ***** #**, Portland, OR 97223 503-***-****

*********@*****.***

CAREER SUMMARY

Project Coordinator • Training Administrator • Event Planner • Cross-Functional Team Liaison

Collaborative, resourceful and client-focused project coordinator with 10+ years of experience leading a diverse array of programs, events and global training initiatives, from inception through successful execution.

Highly skilled at assembling the right people and resources to move a project through to its successful completion; outstanding track record of keeping programs running on time, and within budget.

Superior rapport-building and client relations skills. An engaging, personable professional who can readily forge strong, mutually beneficial business relationships with clients, vendors and other stakeholders.

A natural bridge builder who unifies cross-functional teams and individuals with varying priorities, personalities or levels of understanding, ensuring that everyone works collaboratively to deliver on key program goals.

A calm, even-keeled performer who can quickly and seamlessly adapt to changing plans, priorities and dynamics while keeping projects on-schedule and within budget.

“Kristy’s understanding of what needs to be done and when in order to make a project work is extraordinary. She is an initiative taker, a problem solver, and a smart analyst of situations.” – Gray Eubank, Director, Portland Revels

AREAS OF EXPERTISE

Project Coordination

Event Planning

Training Administration

Logistics Management

Contract Management

Travel Management

Process Improvement

Cross-Functional Teams

Scheduling

Client & Vendor Relations

Strategic Analysis

Excel & Adobe Projects

Documentation & Analysis

Issue Resolution

Problem Solving

PROFESSIONAL EXPERIENCE

Aruba Networks (a Hewlett Packard Enterprise Company), Portland, OR Nov 2014 – Sept 2015

Leading provider of next-generation networking solutions for enterprises of all sizes worldwide

Training Administrator

Recruited to deliver high-quality, customer-focused administrative support to the Education Services department, a fast-paced team that produces a wide array of training courses, exams and certification programs for Aruba products. Leveraged extensive organizational and project coordination expertise to oversee LMS administration, manage the intricate details involved in scheduling and executing global hardware and software certification classes, and direct financial reporting and post-course analysis.

Select Highlights:

Optimized program profitability and client satisfaction by improving tracking and reporting processes, and consistently maintaining enrollment and certification data for student data that was crucial to ensuring attendees achieved their desired certification, had the necessary prerequisites completed, etc.

Streamlined data tracking and reporting processes by creating user-friendly templates for trainers.

Honed skills in large-event planning by supporting logistics preparation for Atmosphere 2015, a major global mobility conference held annually in Las Vegas. Managed scheduling, room setup, registration, communication, distribution of custom training materials, and post-event analysis and reporting.

CDI Talent & Technology Solutions, Portland, OR Oct 2012 – Sept 2014

Provider of client-focused engineering, information technology and staffing solutions for clients across multiple industries

Senior Training Coordinator / Project Coordinator

Demonstrated project leadership and organizational talents prompted an opportunity to coordinate all training and engagement activities related to content management for this technical services firm contracted to Intel.

Oversaw end-to-end logistics for a large digital author training program that supports 400+ authors. Specific activities included vendor on-boarding and management, customer experience, reporting and metrics.

Gained expert-level proficiency with content management systems, learning management systems, Basecamp, SharePoint and Excel.

Select Highlights:

Created a scorecard to manage effectiveness of the overall training program to communicate results to all stakeholders.

Delivered efficiency improvements and increased overall project success rate by proactively learning and then implementing various project management and software tools.

Fostered an environment of collaboration and performance by creating and developing a formal team professional development program and facilitating ongoing team collaboration activities.

Standard Insurance Company, Portland, OR 1997 – 2012

Portland, Oregon-based insurance and financial company; a subsidiary of StanCorp Financial Group

Disability Analyst 2006 – 2012

Promoted to manage a pipeline of 100-150 claims, with average caseload (LTD reserves) of $4-6M and reserve authority of $250M to issue approvals or denials based on relevant criteria. Meticulously investigated disability claims, analyzing data related to the claim and assessing eligibility for 15-30 cases per month. Additionally, planned and managed several training events, conferences and corporate activities.

Select Highlights:

Consistently ranked among the company’s top performing analysts, achieving 95%+ audit scores in 9 of 10 categories.

Played a key role in coordinating logistics for the X-Factor Women’s Conference 2012, a large, one-day event attended by 300+.

Life Benefits Analyst 2002 – 2006

Earned an expanded role, securing and analyzing information for group life, accidental death and dismemberment claims. Served as a key liaison between field personnel, claimants and beneficiaries, and trained new analyst team members.

Administrative Assistant 1997 – 2002

Hired to support the Assistant Vice President and staff with scheduling, correspondence and database management. Immediately identified opportunities to streamline processes and ease day-to-day work for auditors, which led to President’s Award for Quality recognition in both 1998 and 1999.

ADDITIONAL PROJECT COORDINATION EXPERIENCE

Stage Manager, Portland Revels and other local theatres, Portland, OR 1996 – 2013

Planned, coordinated, implemented and oversaw personnel and production details for a large holiday production and several smaller productions throughout the year. Served as a liaison between talent, technical staff, vendors and programming staff to ensure each production is a success.

Team Manager, Wasabi Paddling Club Women’s Dragon Boat Racing Team, Portland, OR 2008 – 2013

Coordinated year-round practices and race logistics for the Wasabi Dragon Boat Racing team, including international travel to the World Club Crew Championships in Hong Kong (2012).

Coach, The Standard’s Corporate Dragon Boat Racing Team, Portland, OR 2009 – 2012

Recruited, trained, and motivated the team in preparation for the Rose Festival Dragon Boat Races

Reunion Manager, Classic Reunions 2002 – 2003

Provided onsite coordination for high school and other reunion events. Arranged for décor, entertainment, catering, and technical equipment for events. Provided customer service to reunion attendees and acted as liaison between reunion committee and all associated vendors.

EDUCATION / CERTIFICATIONS

Bachelor of Arts, Theater Arts Stage Management Portland State University, Portland, OR

Theater Arts Student Organization Board Member

Certification, Adobe Experience Manager (formerly CQ)

Certification, Saba Learning Management System

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