Customer Service Sales
Resume:
EXECUTIVE SUMMARY
Innovative and results-driven college graduate experienced in sales, problem solving, customer service, loss prevention, environmental health and safety and business administration. A disciplined team player with excellent analytical and negotiation skills with a commitment for providing solutions and increasing efficiencies of an organization. Experienced in building collaborative relationships and skillfully acting as a strong contributor to a team. Recognized for preserving profits for a company by reducing shrinkage, accidents and theft.
CORE COMPETENCIES
Business Administration Motivation Strategic Partnerships Teamwork Sales
Problem Solving Continuous Improvement Negotiation Metrics Customer Service
Loss Prevention Security Electronic Article Surveillance (EAS) Asset Protection
PROFESSIONAL EXPERIENCE
Rainbow Corporation • Chicago • IL Oct 2015 – Present
Loss Prevention/Security
Responsible for all initiatives and daily tasks associated with loss prevention and safety management.
Key Highlights:
Increase security and safety by intense monitoring of all alarm sensors and scrutiny of all activity in the store.
Reduce inventory loss by insuring inventory security tags are placed on garments.
Insure the safety of customers and employees by making sure the physical environment is free of debris.
Train store employees on loss prevention policy and procedure and ensure compliance.
Train store employees on safety policy and procedure and ensure compliance.
Detect and capture shoplifters according to company protocol.
Monitor potential employee theft suspicions. Partner with Loss Prevention Manager to address concerns.
Prepare incident reports, accident reports and investigative reports according to company guidelines.
Assist management in the investigation of employee policy & procedure violations.
Communicate and support all initiatives surrounding shortage reduction including, but not limited to audits and inventory counts.
Ensure complete confidentiality with regard to current and past investigations and outcomes.
Special projects as assigned.
Respond to alarm calls as needed and required in order to resolve all issues causing them.
Interaction’s Marketing • Boston • MA Jul 2014 - Sept 2015
Brand Ambassador
Responsible for preparing and marketing vendor products at local retail outlets.
Key Highlights:
Contributed to enhanced profitability by increasing product sales through event sampling and promotions.
Generated excitement for brand awareness through interaction with customers and in-depth product knowledge.
Enhanced brand awareness and product sales by providing detailed post event recaps outlining the number of customers, the demographics of the customer base and how many people bought the products.
Earned a Food Safety Certificate.
Youth & Family Enrichment Services, Inc. (YOFES) • Boston • MA Jul 2014 – Aug 2015
Enrichment Coach
Responsible for supervising and tutoring youth.
Key Highlights:
Contributed to family enrichment by tutoring children in school courses to include math and writing.
Supervised and coached junior high students in sports.
Instructed students on soccer and basketball strategies to strengthen relative skill sets.
Allied Barton Security Services • Chicago • IL Nov 2011 - Jan 2014
Security Officer
Responsible for interacting with large groups of people to maintain a high level of crowd control, customer service and crime prevention.
Key Highlights:
Increased operational effectiveness by providing excellent customer service through managing phone calls to dispatch personnel to diffuse potential conflict disputes in all areas of the facility.
Delivered increased safety by providing damage and crisis control and oversight throughout the entire facility.
Reduced shoplifting by detecting and capturing shoplifters according to company protocol and coordination with local police.
Prepared incident reports, accident reports and investigative reports according to company guidelines.
Massachusetts Bay Transportation Authority (MBTA) • Boston • MA Aug 2011 - Nov 2011
Intern
Responsible for auditing invoices, managing phone calls and data input.
Key Highlights:
Aided in contract administration, planning and specification management
Innovative Energy Solution • Highland • IN Mar 2010 - Jun 2010
Accounting and Administrative Intern
Responsible for filing bank reconciliations, payroll and ledgers.
Key Highlights:
Increased accuracy by auditing invoices using Microsoft Excel.
EDUCATION:
B.A., DEPAUL UNIVERSITY, CHICAGO IL
POLITICAL SCIENCE
A.A., MITCHELL COLLEGE, NEW LONDON CT
BUSINESS ADMINISTRATION
TECHNICAL SKILLS:
MICROSOFT WORD MICROSOFT EXCEL MICROSOFT POWERPOINT
ACCESS DATABASE STATISTICS FOR THE SOCIAL SCIENCES (SPSS) WEBINC SECURITY SYSTEMS
VOLUNTEER:
Youth & Family Enrichment Services, Inc., Coach and Tutor
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