Customer Service Manager
Resume:
Maria A. Pegues
Rock Hill, SC 29730
********@*****.***
OBJECTIVE: Join a group of individuals working hard to build an outstanding reputation for quality. It is nice working with people and getting resolutions for their concerns. Keeping a satisfied community is a daily goal. I would like to be a benefit to a company by contributing my Property Management and administrative background.
EDUCATION: Central Piedmont Community College
Certificate: Secretarial and Administrative Software Specialist
EMPLOYMENT HISTORY:
2014-2016 Conrad Klein Real Estate, Charlotte, NC
Assistant Property Manager
Attend to tenant requests and complaints according to company standards and procedures
Maintain physical operations by supervising landscaping, overseeing repairs; negotiating contracts; monitoring requirements with city and service providers
Resolve complaints, implement solutions; enforce rules
Secure complex by establishing policies and procedures
Prepare community reports by collecting, analyzing and summarizing data
Attract residents by advertising community features, vacancies; obtain referral from current residents; and distribute literature
Establish residency by explaining contract, obtain signatures and down payment
Obtain prices and place orders for materials and equipment
Make monthly collection of rental payments and recoveries
Responsible for collecting Certificates of Insurance and ensure current and correct documentation
2012-2013 Abbotts Landing Apartments, Fayetteville, NC
Property Manager
First point of contact for Single family housing building
Attend to tenant requests and complaints in accordance to company procedures
Organize marketing skills to increase occupancy of the rental units
Obtain prices and place orders for materials and equipment
Make monthly collection of rental payments and recoveries
Responsible for collecting Certificates of Insurance and ensure current and correct documentation
Hold monthly meeting with employees regarding regulations, policies and procedures
Keep a monthly calendar of meetings and events
Attend monthly manager and community watch meeting
Assist in bid comparison report
Send rent increase letters, renewal letters and vacate premises notices
Maintain a monthly budget and coding of payables
2007-2010 Cameron @ Hickory Grove Apartments, Charlotte, NC
Assistant Manager
Maintain physical operations by conducting inspections of grounds, buildings, vacant units, obtain bids, contract and supervise landscaping, oversee repairs, monitor contacts, coordinate requirements with city and service providers
Resolve complaints, implement solutions, enforce residency rules
Attend monthly manager meeting
Assist in bid comparison report
Assist with quarterly newsletter, community blasts and inquiries
Hold monthly meeting with employees regarding regulation policies and procedures
Keep a monthly calendar of meetings/events
Secure community complex by enforcing policies and procedures
Prepare reports by collecting, analyzing and summarizing data
Attract residents by advertising community features, vacancies, obtaining referrals from current residents, distributing literature, explaining services
Establish residency by explaining contract provisions, rules of residency, obtaining signatures and collect down payment
2003-2006 Carlton Place Apartments, Charlotte, NC
Property Manager
Maintain physical operations by conducting inspections of grounds, buildings, vacant units, obtain bids, contract for landscaping, overseeing repairs, monitoring contracts, coordinating requirements with city and service providers
Resolve complaints, implement solutions, enforce residency rules
Secure community complex by enforcing policies and procedures
Prepare community reports by collecting, analyzing and summarizing data
Attract residents by advertising community features vacancies, obtain referrals from current residents, distribute literature, explain services
Establish residency by explaining contract provisions, obtaining signatures and excepting payment
Submit travel expense and mileage reports to the Vice President
Prepare annual budgets for individual portfolios
Assure that staff is adhering to company accounting procedures
2002-2003 American Tire Distributors, Huntersville, NC
Accounting Specialist
Balanced general ledger accounts
Sent wire transfers to customer and attorney accounts
Disbursed checks out to customer’s and creditors
Ensure the accuracy and completeness of each loan document
Investigate and resolve issues, approve, analyze and monitor account information for deposit accounts to include cash receipts, Appraisal fees, Savings, CAPs, DDAs, Credit Cards, Checks, and General Ledger Entries
Managed the pipeline for fees, posted transactions, prepared reconciliation for fee accounts and general ledger entries to daily transactions
ADDITIONAL EXPERIENCE:
2011-2014 Arise Virtual Solutions/Work at Home
Answer inbound calls for AT&T wireless customers
Multi-taking, document reporting, online monthly training
Online chat support, online billing, collection processing
Resolving issues and basic technical troubleshooting
SKILLS: Certified: Signing Agent/Notary, Property Sales, Marketing and Operations, strong customer service and public relations skills, ability to communicate clearly and effectively with customers, co-workers, managers, experience managing numerous employees, operated multi-line phone 11,000 – 14,000 kHz, Lotus Notes, Microsoft Office: Word, Outlook, PowerPoint and Excel, Visio, Type 65 wpm, AP/AR, Safe Rent, AS400 – DS2000, Rheo (Rent Roll), Retrac NT – Yardi 2007, Onesite/Realpage, 2013
References upon Request
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