Customer Service Sales
Resume:
JACLYN ESPINAS
Wasilla, AK
Email: ******.*******@*****.***
Phone: 614-***-****
KEY ATTRIBUTES & CORE COMPETENCIES
Very positive attitude towards work – passionate and eager to learn
Committed, responsible and have the initiatives to strive for high standards of efficiency and effectiveness.
Strive to over-deliver
Attention to detail
Socially adapt
5 years of Customer Service, Marketing, Advertising, Management and Media Planning
Experienced with digital advertising (display advertising, social media, SEM)
Skilled with phone and sales etiquette
Able to commence work immediately.
PROFESSIONAL WORKING EXPERIENCE
Tiffany & Co
Seasonal Sales Professional (October 2015 – February 2016)
Represent the elegance and style of the iconic American brand
Deepen relationship with clients to drive lifetime loyalty and spend
Capturing Data and leveraging clientele tools
Cultivating new and existing customer base
Elevating in store experience through consistently delivering memorable moments
Demonstrating passion as a Tiffany brand ambassador during ever selling ceremony
Enhancing the experience with hospitality and store amenities to create unique experiences
Demonstrating behaviors consistent with service Key Drivers
Nordstrom
Seasonal Communications (June 2015 – September 2015)
Delivering exceptional service receiving and responding to incoming calls from customers and coworkers
Assist customers by answering questions and transferring incoming calls to departments and stores in a professional and efficient manner
Support store operation by being a general resource for customers and employees
Provide a strong knowledge of store, departments, services and events
Work closely with clients and sales coordinators within the USA and Europe market
Train and educate employees on processes, tools and systems used
Provide daily sales reporting and various updates to departments
Dominion Marine Media
Campaign Trafficking and Management (June 2014 – June 2015)
Manage and traffic banners for clients of Yachtworld.com, BoatTrader.com and Boats.com
Work closely with clients and sales coordinators within the USA and Europe market
Planning and executing campaign placements, setup and targets
Preparing reports and managing daily tasks
Tools used: Real Media/Xaxis, DFP, OperativeOne and Salesforce
Estee Lauder
Full Time Beauty Advisor (Apr 2014 – Jul 2014)
Work independently to drive the sales of product with providing excellent customer service and product knowledge
Demonstrating use of products and recommending the best skin solutions for the client based on their concerns and needs
Build customer relations through follow-up calls and mailings
Recruiting new clients
Meet daily sales goals and targets allocated
Freelance Consultant
Client Servicing, Blogger Management, Social Media (Jan 2013 – Apr 2014)
Social media management
Blogger management of bloggers across Asia (which includes; Malaysia, Singapore, Indonesia, Philippines, Taiwan and Thailand)
Translations, copy writing and communications
PR and Media buying services
Sirens Media Sdn Bhd
Client Servicing, Marketing & Management / Founder (October 2009 – Jan 2013)
Social Media Marketing and Management
Sales and Product Development
Managed over 5,000 bloggers and social media seeders from across Asia such as Malaysia, Singapore, Philippines, Indonesia, Thailand, Taiwan and India
In charge of companies P&L and sales numbers
Develop business planning and strategies
Clients include HK Disneyland, Puma Malaysia, Media Agencies (Zenith Optimedia, OMD, MindShare Malaysia, GroupM Hong Kong, Universal McCann)
Quick Solutions Consulting
Recruitment Agent (March 2009 – June 2009)
Providing market knowledge and advice to employers
Sourcing suitable candidates via networking, advertising and referrals
Maintaining candidate networks
Providing resume, interview and career advice to candidates
Interviewing candidates on a general basis and for specific roles
Managing the job offer process and negotiating salary packages
GO Communication Sdn Bhd
Senior Brand Executive (September 2008 – January 2009)
Single handedly planned and managed the PR plan for clients
Create new media strategies and techniques
Brought in Bloggers as part of ROI for the companies business
Clients include Taylors Education Group and Sunway Group
Universal McCann
Integrated Media Planner (February 2008 – August 2008)
Part of the team to start infusing the integration of Traditional and Digital Media Planning
Assist traditional planners with ideas, strategies and media planning from the digital point of view
Create integrated media plans for brand planning
Learnt to use Arianna
Given the opportunity to participate in the media pitch for Telekom Malaysia and Dutch Lady Malaysia
MindShare Malaysia
Digital Media Planner (January 2007 – January 2008)
In charge of Digital Media Planning and Buying of 17 different key clients
Learnt the usage of trafficking ads via DART and Eyeblaster
Responsible for managing budgets and allocate where appropriate to achieve clients campaign needs, wants and goals
Campaign optimization based on clients timeline
Analyze, track and monitor the key performance indicator for campaigns
Search marketing trained by Google
Experiences with media buying, planning, execution, tracking and post campaign analytics for Display. eDM and Search.
Standard Chartered Bank
Wealth Management Officer (August 2006 – December 2006)
Serve as primary contact for High Net Worth and affluent clients
Manage and develop the best investment opportunities for clients
Responsible for growing the banks portfolio of clients
Build and solidify client relationships
Obtained insurance qualifications for Life and Investment
Obtained Unit Trust qualifications
EDUCATION & CREDENTIALS
Bachelor of Arts in Business Administration (Major in Marketing Management)
– Anglia Ruskin University, UK in collaboration with KBU International College
Graduated with First Class Honors / Top of the Class and Valedictorian of the Year 2006
SPM Grade One (equivalent to GCE O’Levels) – Sekolah Menengah Damansara Jaya
Language & Computer Skills
Fluent in speaking and writing in English and Bahasa Melayu, some knowledge in Cantonese and Mandarin.
Proficient in Microsoft Office and Adobe, as well as prior knowledge on DART and Media Mind
Key Co-curricular Activities
Part of the Prom Organizing Committee, Student Council Committee and President of Badminton Club in College and University.
President of Table-Tennis Club in High School
Licenses & Certificates
Washington State Food Worker Card
Washington State Mandatory Alcohol Server Training (MAST) Class 12
KEY REFERENCES
Ms. Steevie Stringfellow
Tiffany & Co Senior Security and Operations Executive
Contact Number:
Mr. Paul Javier
Dominion Marine Media QA Analyst Manager
Contact Email:
****.******@*******************.***
Ms. Deena Myers
Nordstrom Communications
Contact Number:
Contact this candidate