Customer Service Data Entry

Connie Williams

Objective

To apply my abilities and skills as a data entry/administrative clerk with a company that can utilize my talents to benefit the overall mission of success.

Summary of qualifications

Excellent oral and communication skills, Customer Service oriented, Some Bookkeeping experience, Microsoft Word, Basic Excel, Word Perfect 5.1, Other Data Entry, knowledge of basic computer programs, 10 key by sight, Fax machine and Copy Machine Operations, Cash Register, Processing Credit Card payments.

Work experience

JUN 2009 - Dec 2015 TIME WARNER CABLE San Antonio, TX

AUDITOR/ PAYMENT SERVICE

Excelled in customer service, taking inbound and outbound calls, by taking initiative to assist the customer in any way possible.

Made adjustments on accounts and set up payment arrangements that will assist them to pay off back balances and continue to have service while paying them off. Also assisted in creating a courteous and helpful atmosphere.

Performed the End of Day Audit, completing all daily paperwork and cases, adjustments for the shift.

JUN 2001 - JUN 2009 Avis Car Rental San Antonio TX

RENTAL SALES AGENT

Excelled in customer service, by taking initiative to assist the customer in any way possible.

Made adjustments on reservations and assisted in creating a courteous and helpful atmosphere.

Performed the End of Day Audit, completing all daily paperwork and adjustments for the shift.

MAY 1998 - JUN 2001 RAMADA INN San Antonio TX

FRONT DESK MANAGER

Supervised up to 5 employees, preparing schedules taking in to account vacation and personal time to ensure shifts were meet and employees were satisfied.

Assisted in hiring process as well as the termination process of various employees.

Managed front desk activities, checking in/out guest with efficiency and ensuring their stay was as pleasant as possible, which improved the returning customer rate.

Performed monetary tasks including check postings, End of Day Audit, and credit card processing with zero loss in paperwork or adjustments needed.

OCT 1997- MAR 1998 Ft Sam Main Exchange San Antonio TX

CASHIER/CUSTOMER SERVICE REPRESENTATIVE

Excelled in customer service and commended by managers in various reviews concerning customer assistance and satisfaction.

Handled moneys with efficiency showing zero register shortages over the entire time of my employment.

Worked computerized cash register with efficiency allowing managers to focus on their own various duties.

Aug 1994- 1995 Tri-Star Temporaries San Antonio TX

DATA ENTRY/FILE CLERK

Various temporary positions where I excelled in data entry and filing/retrieving positions.

Worked for a mortgage company working using microfiche and various other research tools.

Education

1980 -1983 St. Phillips College San Antonio TX

Graduated: Data Entry Certification Program

1972 - 1976 Highlands High School San Antonio TX

Graduated: General Diploma

Data Entry Skills

Typing speed: 45 words per minute

Data Entry Terminal (mainframe terminal, etc.)

Internet Browser (Netscape, IE, etc.)

Word Processing Software (MS Word, MS Office, etc.)

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