Customer Service English Teacher

Latera Matthews Hernandez

**** ****** ****** *******, **. 38114 901/206-8662 **************@*********.*** latera.hernandez1 on Skype

Summary: Enthusiastic, hardworking, and reliable licensed professional educator with strong organizational and communication skills. Passionate about learning and sharing a love of learning with online ESL students.

RELEVANT HIGHLIGHTS

Online ESL Teacher October 2015-Present….Using lesson plans provided by the company, I provide engaging English instruction to online ESL students of all levels including children. My duties include helping students with pronunciation, explaining grammar rules, providing encouragement and high-quality customer service.

10th Grade English Teacher Aug. 2013- Present…..Developed yearly curriculum map, pacing guide, quarterly unit plans, and engaging lessons to support instruction for mastery in my 10th grade English class at Memphis Academy of Health Sciences. Created all student assessments to match SPI’s covered. Referred to regular analysis of assessment data to determine which SPI’s to reteach and how to plan further lessons on those subjects. Surpassed targeted goal for English II End of Course Assessment.

10th Grade English Professor Jan. 2010-June 2012……Provided classroom instruction for 10th grade scholars at City University School of Liberal Arts for over 2 years. Developed curriculum maps for Senior Seminar, U.S. History, and English grades 9-12. Implemented individual tutorial plans. Mentored new professors and demonstrated teaching strategies with presentations during staff development sessions.

10th Grade English Teacher Aug. 2007-May 2009 Administered 2 years of classroom instruction as an English teacher at Millington Central High School. Planned appropriate lessons, enforced school rules, and administered student assessments. Collaborated with department members on curriculum guidelines and instruction.

Quality Control Inspector Jan. 2005-March 2007 Created Standard Operation Procedures for Future Electronics’ Customer Notification Policy. Researched extensive inventory databases to determine the cause of product discrepancies. Investigated receiving inconsistencies and implemented inventory checks to ensure product accuracy. Informed clients and upper management of product issues. Maintained inventory data and discrepancy logs.

EDUCATION

Master of Arts in Education, Union University, May 2009.

Bachelor’s Of Science in Liberal Studies, University of Memphis, December 2004.

TEFL Certificate, Bridge TEFL, 2015

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