Customer Service Management
Resume:
Eula Calahan
Little Rock, AR **********@*****.***
SUMMARY OF QUALIFICATIONS
DATA BASE MANAGEMENT NEW HIRE TRAINING PROGRAM MANAGEMENT
PAYROLL MANAGEMENT BUDGET MANAGEMENT PROJECT MANAGEMENT
1. Knowledge in numerous software applications.
2. Provide training fore new hires and service personnel.
3. Hardworking, dedicated, dependable excellence in forming working relations.
PROFESSIONAL EXPERIENCE
APERS – Little Rock, AR 2015 – 2016
Scanner/Mail/Document Prep.
Responsibilities consisted of but not limited to the following, as well as other duties as assigned. Mail sorting, distribution and documentation preparation, filing, and document scanning. Maintaining filling system as well as document distribution.
PULASKI COUNTRY SPECIAL SCHOOL DISTRICT - Little Rock, AR 2007-2014
Administrative Assistant/Budget Management - Information Technology
Responsibilities included but not limited to; creating and processing all online requisitions and purchase orders and securing payment from vendors, creating/processing check request, creating IT inventory data base, budget management and creation of spread sheet for declining budget balances, process payroll, maintaining supervisor’s calendar and all out of district travel and monitor, maintain and process end of month financial reports APSCN.
INTELISTAF - Little Rock, AR 2005-2006
Area Financial Service Coordinator
Performed task related to receipt of regional payroll source documents (Time Sheets) branch sorting, scan and review and approve payroll using I-Staf, Kronos, Shift-Wise and People Soft software applications. Also, provided CBA (Client Billing Adjustments) process Off-Cycle check request, customer service and general administrative duties.
MOTHER’S LOVE DAY CARE - Little Rock, AR 2001-2005
Owner, Office Manager
Managed all aspects of office operations and state regulated procedures, which included but was not limited to the following; recruitment, registration, enrollment payroll, scheduling, record keeping, financial fundraising, new hire training and licensing.
FUJITSU NETWORK SERVICES - Little Rock, AR 1998-2001
District -Admin. / Business Analyst
Coordinated all EF&I (Engineer Furnish & Install) order processing from receipts of TEO (Telephone Equipment Operations) reports. Tracked status of installation procedures from inception through to completion, retrieved necessary data to generate monthly installations reports. Processed all division billing, reviewed all material invoices and requisitions in additions to monthly revenue reports. Maintained SAP (System Application Program) database for payroll processes and procedures also provided on-going training for support staff. Also, provided recruiting support for installation staffing and new hire orientation training and certification. Extensive travel as it related continuous training in corporate office (Richardson, Texas) and other locations represented by the company.
GENERAL MOTORS CORP. (GMC) -Flint, MI 1991-1997
Data Tech. / Payroll Specialist / Med. Billing
Compilation of production data for manufactured and finished products, (vehicles). Processed and maintained payroll database, performed all phases of payroll procedures. Managed fleet leasing operations, controlled auto assignments and shipping procedures for Traffic department. Performed microfilming and other office duties computer related duties as assigned.
EDUCATION
EAST ARKANSAS COMMUNITY COLLEGE - Forest City, AR
Associates (Business Focus)
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