Customer Service Life Insurance

G. Steffi Francina

Hand phone +91-967*******

Email: **************@*****.***

Address: No. 4B, 1st main road avenue, Dandeeswaram Nagar, Velachery, Chennai – 600 042.

Job Objective

To be associated with a progressive organization, sharpening my skills and making myself a better person fitting into an organization through dedicated work and to achieve Professional and Personal growth along with the organization.

Profile Summary

MBA B.Com. with 4 years of experience in Back Office Support (Non-Technical)

Possess strong interpersonal skills with proven abilities.

Expertise in MS Office.

Excellent verbal and written communication skills.

Possess good analytical skills.

Ability to deal with people diplomatically / flexible.

Work Experience

Groupon India Pvt. Ltd. – June 2014 – till date

Designation: Customer Service Executive

Email support with the direct customers.

Assisting customers on refund and general queries.

Handled a new process “Snapsaves”.

Assisted new team members on the processes.

Maintained accuracy and productivity.

Received customers appreciation.

Maersk Global Service Centre - June 2011 – March 2013

Designation: Senior Associate / Subject Matter Expert

Generating vessel reminders for the customers on timeline.

Supporting the front office through mail and chat.

Preparing the vessel (ship) schedule on weekly basis.

Maintaining vessel reports on completion.

Preparing dashboards and updating the vessel details and reports.

Coordinate with other teams for sending queries to direct customers.

Email communication with the direct customers.

Trained in documentation of Bill of Lading and Hazardous Booking.

Maintained accuracy and SLA on vessel schedule and reports.

Trained the team members on OOG booking and sending reminders.

Prepared power point presentation on sub-processes.

Fidelity Business Services India Pvt. Ltd. – April 2010 – June 2011

Designation: Associate

Maintained US deceased employee’s confidential data on Health and Other Benefits.

Generating deceased documents (images) for proof.

Generating letters to the deceased family members for their Medical plans.

Handled dependent plans of the deceased records (surviving spouse and children).

Coordinate with other teams in reconciling the medical plans of the deceased.

Maintained accuracy on reconciling the medical plans and life insurance of deceased.

Handled quality check on mediclaims of team members.

Maintained accuracy on filling the Claim Forms based on the deceased record.

Preparing power points.

Academic Project

A study on the HRD Practices done among employees for 3 months duration

Practical Training on Auditing.

Functioning of Banking and Insurance.

Entrepreneurial Development Program (Internet Cafe).

Certificate Courses

Customer Relationship Management

Entrepreneurial Development Training Program

International Marketing

Human Health and Genetics

Education

Masters in Business Administration (Human Resource Management) 2011 – 2013

- Loyola College – Pondichery University, Chennai

Bachelor of Commerce 2007 - 2010

- Stella Maris College, Chennai

12th Board 2006 – 2007

- Holy Angels A.I.G.Hr.Sec.School, Chennai.

10th Board 2004 – 2005

-State Board, Velachery, Chennai

Personal Information

Fathers Name : I. Gaspar Sebastian

Date of Birth : March 25th, 1989

Languages Known : Tamil and English

Reference : Michaeline Pramila

Sutherland Global Services

Hand Phone +91-967*******

Contact this candidate