Sales Customer Service
Resume:
Bellingham, WA
Sep **** -Oct 2009
Yakima, WA
STEVEN 'TODD' TACKETT
PROFESSIONAL SUMMARY:
Goal-oriented Sales Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Ambitious: I am driven to succeed and Competitive: I thrive under pressure with specialized knowledge in Sales and Customer Service. SKILLS:
Sales and Marketing
Customer and Personal Service
Critical Thinking
Negotiation
Administration and Management
Judgment and Decision Making
Complex Problem Solving
Time Management
Communications and Media
EXPERIENCE:
Division/Sales Manager
B&P Vending/Coffee
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Train customers' employees to operate and maintain new equipment. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Negotiate details of contracts and payments.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Forward orders to manufacturers.
Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
Obtain credit information about prospective customers. Territory Sales Manager
Farmer Brothers Coffee
Direct and coordinate activities involving sales of products, services, 3981 Saltspring Drive, Ferndale, WA 98248
Ph: 360-***-****
*******@*****.***
Aug 2004 -Jul 2005
Yakima, WA
Nov 1999 -Oct 2003
Bellingham, WA
Dec 1995 -Jun 1998
Richland, WA
Yakima, WA
Pullman, WA
commodities, or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Reading Teacher
Gilbert Elementary
Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Prepare materials and classrooms for class activities. Read books to entire classes or small groups.
Prepare and implement remedial programs for students requiring extra help. Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling. Senior Sales Representaive
Overall Laundry
Write customer orders and sales contracts according to company guidelines. Call on prospective customers to explain company services or to solicit new business. Process all correspondence and paperwork related to accounts. Prepare promotional plans, sales literature, media kits, and sales contracts, using computers.
Route Sales Rep
Schwan Frozen Foods
Sell and keep records of sales for products from truck inventory. Verify the contents of inventory loads against shipping papers. Inform regular customers of new products or services and price changes. Call on prospective customers to explain company services or to solicit new business.
EDUCATION:
Yakima Valley Community College
Washington State University
AWARDS:
Customer wins included Wells Fargo, Barleans Fishery, Trident Seafoods, Big Y Café, Heritage College, Toppenish Hospital, and Millbay Casino. Division/Sales Manager B&P Vending
Increased sales from $458K to $655K annually
Increased annual product utilization by 41%
Territory Sales Manager Farmer Brothers Coffee
Increased overall sales 33%
Nominated Salesman of the year 2008
Senior Sales Representative Overall Laundry
Advanced from Route Salesman to Senior Sales Representative Salesman of the year 2001 & 2002
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