Account Manager

EDUCATION

San Diego State University

-Bachelor of Science, Kinesiology December 2011

EXPERIENCE

Clover Telecom Asset Management January 2014 – January 2016

[Santa Barbara, CA]

Account Manager

-Managed equipment of an Asset Recovery Program for Time Warner Cable, company’s largest customer account, generating $5M in revenue per year.

-Exceeded sales quota by 200%, generating $960K in revenue in 2015, highest of any consignment program in company.

-Developed and maintained relationships for over twenty additional customer accounts, managing sales pipeline from prospecting to close.

-Handled account management and ongoing customer satisfaction duties post sale.

-Interacted with and provided ongoing support on a daily basis with company CEO’s, COO’s, and Purchasing Managers.

-Earned 90% retention rate in 2015 for all accounts, both end user and resellers in telecommunications industry.

Bay Medic Ambulance October 2012 – December 2013

[Concord, CA]

Emergency Medical Technician

-Provided on scene basic life support, care and transport of patients.

-Learned to remain calm, focused in high intensity environment.

-Remained professional and courteous working long hours with limited breaks.

Stanford’s Restaurant and Bar January 2012 – June 2012

[Walnut Creek, CA]

Bar Back

-Worked in fast paced environment

-Practiced exceptional customer service to patrons.

-Exercised teamwork skills.

SKILLS

-Strong communication skills.

-Maintain great organization using programs such as CRM, Microsoft Excel.

-Excellent customer service skills.

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