Customer Service Sales

Scott F. Washburn

**** ********* ****** ****** ** 75240 214-***-**** ***********@*****.***

OBJECTIVE

To become an integral part of a company where my scope, skills and experience can be affectively utilized for increased profitability and grow sales volume. Additionally, looking to create and implement business strategies to meet personal and corporate goals through teamwork, absolute dedication and self-motivation.

KNIGHT TRANSPORTATION Driver Manager – April 2015 to Present

Selling existing loads to drivers efficiently based on hours left for driving, route optimization, and backhaul opportunities, while meeting both Planner and Customer needs.

Driver management, including scheduling, HOS compliance and counseling, overseeing and correcting safety requirements as needed, as well as establishing a network of service providers while equipment is on the road.

Processing orders in AS400, accepting orders via EDI, dispatching drivers, tracking drivers, providing requested ETA, loading paperwork to ensure timely billing, and complete liaison between driver and Knight Transportation.

C.H. ROBINSON LTL Center Operations Representative – June 2012 to April 2015

Started with tracing and tracking LTL shipments for the entire Texas, Louisiana, Oklahoma area

Provided internal sales, outside sales reps, and account reps with LTL knowledge including Linear footage rules, standard transit times, accurate class information using CLASS IT.

Accounting for all loads that went through the LTL center – thousands of shipments monthly including high volume accounts like PHILLIPS 66, CHOLUA, UNILIVER, WHOLESOME SUGAR, GULF RICE.

Handled claims on damaged or missing freight, submitted disputes in billing, managed payouts for approved claims, and developed good relations with all the national LTL carrier reps.

NATIONSTAR MORTGAGE Customer Specialist- November 2011 to June 2012

Provide outstanding customer service handling and directing large volume of incoming telephone calls

Assisting customers with inquiries on their mortgage, payoffs and other requests

Trained in both HAMP and escrow.

RAMADA INN PARK CENTRAL Night Auditor - May 2010 to November 2011

Sold pristine rooms and conducted reservations of rooms and suites to guests

Assistance in training and direction of new recruits

Resolved all day accounting, room revenue, occupancy percentages, and summary of cash, and credit transactions etc.

Education

Hardin Simmons University -Bachelors of Science - Major: Sport Science, Minor Psychology

SKILLS & CERTFICATIONS

Computer Skills: Windows XP/07, MacBook, Microsoft Office, Contract Manager, Navigator/Express, Microsoft Outlook, and Lyncs

Completed Hazardous Materials Certified

CPR/First Aid certified

REFERENCES AVAILABLE UPON REQUEST

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