Manager Customer Service

Samuel J Kirkley

Providence, Utah • 801-***-****• ************@**********.***

Profile

Innovative, versatile and driven professional with 5 years of experience in: management, training and on-going coaching. Including 3+ years of experience in warehousing, inventory management, receiving and scheduling. Diversified skill set covering operations, supply chain management, and logistics.

Experience

Vacuum Truck Operator, Cache Valley Electric

July 2015 to Present

• Managed equipment, tools and supplies

• Ensured all safety and company operating specific procedures are in compliance

• Operated Industrial trucks and tankers

• Trained and coached new hire employees

• Provided excellent customer service

• Maintained pre-trip and post-trip inspections in accordance with guidelines

• Compiled records of operation

Equipment Operator, Sorenson Companies Inc

May 2015 to July 2015

• Operated Industrial trucks

• Organized equipment and tools

Driver/Operator, CH2M Hill

November 2014 to May 2015

• Coached, mentored, and retained staff

• Trained and coached new hire employees

Industrial Route Manager, Norco

July 2014 to November 2015

• Operations Management

• Coordinated daily operational needs with Sales team

• Managed the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues

• Established and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards CDL Driver, Knight Refrigerated

October 2013 to July 2014

• Ensured compliance with DOT, OSHA, and Hazardous Materials regulations and laws

• Maintained and applied knowledge of current policies, regulations, and trucking industry processes

• Trained employees on job hazards as well as procedures for minimizing risk of injury at work sites

Maintenance Supervisor, LaQuinta Inn & Suites

July 2013 to October 2013

• Scheduled and supervised the maintenance of equipment

• Prepared material and labor estimates to develop project cost estimates and plant budgets

• Monitored the acquisition and use of materials to meet productivity and budgetary goals FSA/Maintenance/CDL, Lowe’s

August 2009 to October 2013

• Mentored and coached all levels of staff

• Trained and coached new hire employees

• Managed large, and often strategic/major, sales efforts

• Assistant General Manager

Bar Back/Server, Club Silverstone

January 2009 to June 2009

• Operated Point of sale system

• Ensured that the inventory of the drinks at the bar is well stocked

• Managed closing duties, including cleaning entire bar area and back area

• Provided prompt, efficient, friendly, and quality service at all times Shipping/Receiving, Cable Craft/Tuthill

November 2007 to December 2008

• Filled customer orders according to standard operating procedures

• Generated labels using computer hardware and software

• Maintained equipment and organized shipping supplies

• Ensured that products processed for shipping are delegated to correct courier Assistant Property Manager University Park Apartments November 2007 to October 2010

• Operated assets in owners’ best interest

• Maintained accurate records of all community transactions

• Developed and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)

• Prepared annual budgets and income projections

• Ensured that all rents and late fees/check charges are collected, posted and deposited

• Coordinated maintenance schedule and assignments with Maintenance Supervisor

• Generated necessary legal action, documents and processes in accordance with Washington State and Company guidelines

• Ensure compliance with all company, local, state and federal safety rules Shipping/Receiving Vancouver Door

July 2006 July to November 2007

• Ensured administrative paperwork was accurate, complete and submitted on a timely basis

• Handled incoming and outgoing shipments by checking them physically

• Checked products for defects and accuracy

• Posted outbound deliveries using software

• Handled packaging procedures to ensure safety of shipment

• Provided vendor/contractor communications concerning scheduling, billing, vendor relations and insurance.

• Ensure that Accounts Payable invoices are submitted to the corporate office for payment Traced missing or lost shipments

Store Manager Subway

January 2006 to July 2006

• Completed and posted staff work schedules

• Recruited, rewarded and terminated staff as needed

• Trained food preparations formulas, standards, etc. to staff

• Ensured that all local and national health and food safety codes are maintained and company safety and security policy are followed

Knowledge

• Class A CDL

• CompTIA A+ Computer Repair Certification

• Computer Repair & NetworkSupport

Skills

• Technical writing skills: Job descriptions, SOP, work instructions, etc.

• Able to communicate with all levels of management and individuals with multiple skill levels

• Supervised team of up to 25 in multiple disciplines

• Management style is to efficiently train a team to be self sufficient

• On-going coaching and developing to promote team’s success

• Extensive knowledge of process improvement methods

• Working knowledge of Microsoft Office Suite including but not limited to Word, Excel, Publisher and PowerPoint

• Able to investigate and troubleshoot production problems

• Researching, evaluating, and proposing tools, budgets, and best practices Education

• Bates Technical College, Tacoma, WA

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