TIA' A. HARRIS-HICKS, BSW, MS

**** ******** ***** *****, ************, TN 37128 (H) 615-***-****

act19v@r.postjobfree.com

Professional summary

Knowledgeable, innovative and articulate Social Worker who is also a Public Administration professional with the

ability to advance policies so that an agency can function with precision and complete program organization.

Experienced leader recognized for the management of governmental operations, public relations, community

and media relations, and accurately communicating decision making and analyses of current and alternative

policies related to the work at hand. Recognized as a public service professional with integrity, uncompromising

ethics, and coordination of budget planning, statistics, and human resources.

Skills

Analytical thinker

Verbal and written communication skills

Ability to de-escalate clients in vulnerable emotional states

Understanding of human development

Team Builder among staff, clients, other stakeholders of an agency

Knowledge of Local, State and Federal Government Operations and Functions

Program Management

DSM-V Knowledge

Work history

Case Manager 4/Regional Family Support Service Team Leader December 2013 - January 2016

State of Tennessee-Department of Children Services Columbia, TN

Assesses the underlying needs and core family concerns in order to address key issues that will ensure

safety

Models a holistic approach to problem solving through exploring multiple sources and "thinking outside

the box" to promote child welfare outcomes

Determines if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and

the need for a safety plan

Serve as a liaison between court system, school, CASA, and provider agencies

Addresses conflicts among co-workers and leadership using conflict resolution skills to provide a

harmonious working environment

Discusses case information with subordinates to guide decision making process regarding case needs,

resource allocation and outcomes

Assigns cases and work assignments to DCS Case Managers through use of departmental systems for

entering child welfare information (TFACTS) in order to meet work requirements

Ensure client confidentiality and follow policy and procedures

Documents case conferences, performance evaluations, disciplinary actions and other information as

needed into TFACTS or Edison to ensure appropriate supervision.

Supervises 14 counties of the South Central Region; manage 150-200 cases through Excel Spreadsheets,

TFACTS, Safe Measures Database.

Monitor overtime and approve Purchase Service Goods

Director January 2013 October 2013

ResCare/Magnolia-Oak Bridge Nashville, TN

Oversee day-to-day operations of the facility.

Provide case management services and individual counseling to clients.

Ensure compliance for state licensure.

Supervise, Hire, and Train staff.

Enter clinical notes in state database system.

Approve payroll and oversee the budget.

Ensure program rules and policies are followed.

Provide continuum case management services for 90 days to previous clients.

Seek community resources and develop community relationships to serve residents needs.

Intake and Discharge of all clients

Manage budget for fiscal year

Supervisor for Supervised Visitation Program January 2012 - August 2012

Exchange Club Family Center Murfreesboro, TN

Supervise visitation monitors

Receive payment for visits

Ensure a safe environment for children and families

Resolve any issues that occur during visits with staff and or families

Enter contact notes for families served

Approve monitor notes for court and case file

Ensure program rules and court orders are enforced

Document interactions between non-custodial parent and child

Monitor visits between non-custodial parent and child

Residential Office Manager/PRN Treatment Staff Supervisor February 2010 - August 2010

Renewal House Nashville, TN

Supervised 10-15 staff members

Approved time sheets

Conducted quality assurance reviews of client files

Managed the office of residential programs by providing customer service to clients and staff

Hired and trained new staff and oriented new residents

Maintained database of clients

Completed federal and state reports for funding

Entered billing/insurance for services in TN-WITTS database

Lead facilitator of weekly clinical treatment team meetings.

Trained in Dialectical Behavior Therapy (DBT)

Provided mentoring to clients with co-occurring disorders.

Residential Case Manager II/Assistant Director January 2007 - June 2011

State of Tennessee-Department of Children Services Tullahoma & Nashville, TN

Supervised interns and other direct care staff

Monitored cases of abuse and neglect

Assisted in all supervisory task as Assistant Director of the facility

Provided case management services and individual counseling for children and families to achieve safety

and permanency and well-being

Served as a liaison between court system, school, and provider agencies

Documented client activity and interaction in measurable terms within the state database

Lead Aggression Replacement Training (ART) group

Develop and assist in the implementation of treatment plans Conduct staff in-service training and family

education group

Ensure client confidentiality and follow policy and procedures

Refer clients to community resources and agencies

Complete comprehensive assessments to determine service needs

Audit files and records to ensure they meet licensure requirements by the state and for accreditation

Attend every clients IEP meeting

Testify in court hearings

Assisted with managing the line item budget

Education

Master of Science: Public Service Administration May 2013

Cumberland University Lebanon, Tennessee

Bachelor of Science: Social Work

August 2007

Middle Tennessee State University Murfreesboro, Tennessee

Additional information

Eligible for Licensure by State Health Board in Social Work at the Bachelor's level

Contact this candidate