Customer Service Representative

Summary

Highlights

Accomplishments

Experience

Ykeme SmithBey

**** *. ******* **., *********** Pa. 19151

Cell: 267-***-****

********@*****.***

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

High customer service standards

Service solutions expert

Dedicated to process improvement

Conflict resolution proficiency

Customer service management expertise

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Proficient in customer account software

Proficient in customer account software

Multi-channel contact center software

Customer Relationship Management software

(CRM)

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Ingenio October 2014 to Current

Spiritual Advisor

Education

Online

I'm an experienced natural-born Psychic and Spiritual Advisor. I have always been able to tap into people's energy. As a youth I had no idea what was happening to me or why. As time went on, my mother realized I had the same awesome gift as she did, and showed me how to use my abilities to the fullest. I use my thoughts and intuitive energy to heal others and to help them manifest and align the conscious mind with the subconscious mind. This is how I came into the metaphysical practice. I have helped create custom made, what I call, a mind movies for thousands of clients who have successfully lived out experiences in life they truly wanted. I read on all topics, but excel with love, romance and relationships. McNair Sr. High School 1999

GED: Diploma

Decatur, Ga., U.S.A.

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