Customer Service Sales

Queenie Ho Yee Liu

*************@*******.***

** **** **** ***: 647-***-****

Markham, Ontario

L3S 3W5

Career Objective:

Looking for full time/ part time experiences to enrich myself for my future career in the business field, as well as increasing the company’s value by utilizing my knowledge acquired in school and in life. With years of customer service, personal, and professional work experiences, I look forward to obtain a challenging position and career as a motivated valuable teammate with a progressive company to grow together.

Summary of Skills:

Computer Operating Systems such as Windows and Mac

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet tools such as Web Browsers and Email Interfaces

Well experienced in Accounting Software (QuickBooks, Simply Accounting, CaseWare)

Able to work well with numbers and money

Strong communication and organizational skills

Fully capable to work under pressure in a fast-paced environment

Clam minded, problem solver, adaptive to team environment

Self starter, quick leaner, active and productive

Fluent in English, Cantonese, and Mandarin

Education:

2007 University of Ontario Institute of Technology

Bachelor of Commerce (Honors)

Member of UOIT Accounting Association

Vice President of Hong Kong Student Association

2009 Investment Funds Institute of Canada

The Canadian Investment Funds Course (CIFC)

2003 St. Augustine Catholic High School

Ontario Secondary School Diploma (OSSD)

Full Time Work Experience:

2015 – Present

First Student Canada

Accounts Receivable

Responsible in billing of school bus transportations for schools from various school boards and bus catering services for commercials in Ontario on daily basis

Responsible in collections of past due invoices on daily basis

Responsible in reconciliations of payments by cheques, bank drafts and EFTs, and correlating reconciliation matters.

Communications with commercial clients, schools, and school boards such as TDSB and TCDSB in regards to billing and invoice aging matters.

2015 – Present

Homelife Broadway Realty Inc.

Administrator

Prepared offers, waivers, amendments, mutual release, other disclosures and documentations when necessary for deal transactions.

Prepared and manage listing materials on MLS database

Responsible in managing appointments between buyer, seller, and clients.

2013 – 2014

Mong Kok Health Clinic

Accounts Representative

Responsible in customer care and communications between patients and insurance companies

Responsible with daily sales transactions, invoicing, accounts receivable and patients accounts reconciliations

Assist with administrative tasks when required

Responsible for incoming phone calls and emails.

2012 – 2013

Markham Honda

Administrator

Prepared bill of sales and cheque requisitions for dealer trade transactions

Stock in and stock out licensed vehicles

Responsible in daily traffic logs, sorting incoming calls and emails

2011 – 2012

Tribeca Group Inc.

Accounts Coordinator

Responsible in full Accounts receivable and Accounts payable cycle in timely manner with high degree of accuracy

Prepare HST, payroll, and WSIB remittances

Prepare T4 Summaries and Year End preparation

Accounts, Visa and Bank Reconciliations, Wire Transfers

Responsible in communication between suppliers, and clients such as Cineplex Entertainment, Ryerson University, Rogers Communication, Corus Radio, etc. with regards to all accounts related matters

Artwork design and development for clients such as Ryerson University, Cineplex Entertainment, etc.

Solely Responsible in China Production: sourcing, sampling, production, and importing

2009 – 2010

Ronald Kwok CGA Office,

Canada Immigration & Business Consulting Inc.

Accounting Clerk

Organize clients’ receipts and enter information into QuickBooks

Prepare GST, PST, payroll and WSIB remittances

Prepare T4 Summaries

Assist in corporation registration

Contact clients for queries and provide information needed

2010

World Financial Group

Trainee

Help clients build financial independences by leveraging in investment and insurance related areas

Part Time Work Experience:

2013 – 2015

Cafe Maxim's Patisserie

Cashier & Waitress

Bookkeeping

Responsible in preparing quarterly HST remittance

Assisted in bakery and dinning areas, great guest and explain various menu items, describe preperation, ingredients, and cooking methods

Provided customer service with appropriate manner

Responsible in cashier, daily closing, bookkeeping and HST remittance

2011 – 2015

Sense Boutique

Sales Associate

Responsible in areas such as customer service, sales, cash register, inventory management, daily closing, and administrative duties

2015

Discovery Day Spa

Administrator

Responsible in areas such as customer service, sales, cash register, and daily closing.

2013

Serissa Cafe

Cashier & Waitress

Served with customer service in appropriate manner

Responsible in daily closing and cashier area.

2008 – 2009

Grange Florist

Sales Associate

Communicate with customers and assist them to meet their needs to the fullest

Handle a heavy load of customers and serve them with a professional manner

Responsible for cash register and reconcile cash with sales

Qualifications:

Interpersonal

Able to coordinate and work well with others

Work well under pressure and past paced environment

Polite, friendly, and helpful are my personal traits

Neat and clean appearance

Computer

Highly proficient with MS Windows and MS office applications; in particular with Word, Excel, PowerPoint, and Outlook

Experienced hand with accounting software of QuickBooks, Simply Accounting, and CaseWare

Self

Disciplined, organized, responsible

Self motivated, problem solver

quick learner with positive attitude

Energetic, productive, calm mind

References

Available upon request

Contact this candidate