Manager Maintenance
Resume:
818-***-**** *********@*****.***
RAFAEL I. MIRANDA
Objective
A challenging and rewarding technical/engineering/managerial position where my education, technical attitude and experience can be used and developed for further professional growth. US citizen. Willing to relocate and travel.
Experience
08/2014-08/2015 Quest Controls Palmetto, FL
APPLICATION ENGINEER - BILINGUAL PROJECT MANAGER
Traveled internationally to train NOC Technicians and Installers in a proprietary hardware that monitors alarms in HVAC’s {with temperature and humidity sensors in both Variable Air Volume (VAV) and Fan Coil Units (FCU)}, UPS, Fire Supervisory, BDFB (Battery Distribution Fuse Bay), TVSS (Transient Voltage Surge Suppresors), Generators, DC Plants, Inverters, KW meters and Infrared cameras.
Translated Quotes, Purchase orders, Technical manuals, international conferences and sales presentations.
Helped sales representatives overseas with new installation technical issues.
Represented the company with overseas clients who wanted to know what the different models of equipment could do.
Collaborated with other groups and communicated issues or project status to the main office back in the USA.
08/2013-12/2013 Time Warner Cable Syracuse, NY
NOC TECHNICIAN- EDGE/VIDEO
Performed network surveillance 24/7 X 365 on a shift rotation schedule, using Netcool, Big Brother, Medius, Sitescope and network tools (ping, nslookup, traceroute, etc) acknowledging alarms creating Remedy trouble tickets and dispatching as needed.
Escalated complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).
Collaborated with other groups and communicated issues or project status.
Took calls coming into the NOC and kept track of issues with Remedy ticketing system.
09/2009-07/2012 Ericsson Inc Albuquerque, NM
NETWORK CONTROL TECH II (NOC) Technician
Monitored markets 24/7 X 365 on a shift rotation schedule, using Nortel, Lucent and Huawei equipment by: looking up, troubleshooting and acknowledging alarms using Triage and different tools like Netcool, Alarm banners and Dantel.
Tested circuits using Net Analyst, and opened telco tickets using their own systems like VTAG with Verizon and EBTA with ATT or dispatched field reps when needed using Granite to find circuit paths and di-groups.
Fixed problems in minimal time; performed analysis and maintenance on a network, while working in a coordinated effort with the Field, Switch, Data Operations and Engineering.
Took overflow support calls coming into the NOC and kept track of issues in sites with Service-Now ticketing system and Excel spreadsheets.
11/2008-06/2009 Virgin Mobile, USA Westwood, CA
NETWORK OPERATIONS CENTER (NOC) Technician
Monitored markets 24/7 X 365 on the second shift schedule, using Sitescope and Nagios monitoring equipment by: looking up, troubleshooting and acting on alarms using different tools from the Internet and intranet.
Fixed problems in minimal time; performed analysis and maintenance on a network, while working in a coordinated effort with the Data Operations and Engineering.
Managed and facilitated Technical chat, technical call or bridge during the maintenance process.
Dispatched and handled maintenance activities of different trouble ticket issues from voice mail to SMS, using Team Track Ticketing System.
Took overflow support calls coming into the NOC. Trained, supervised and assisted other NOC workers.
10/2007-10/2008 BCBG Max Azria Vernon, CA
NETWORK OPERATIONS CENTER (NOC) IT Help Desk Analyst
Handled Tier 1 helpdesk service requests, submitted via Footprints ticketing system or helpdesk phone support service on a semi fixed schedule assisting company employees who had a wide variety of software and skill levels.
Dispatched and kept track of maintenance activities for computers, POS equipment, printers and office equipment coordinating with in house technicians as well as outside vendors using Footprints Ticketing System.
Managed and monitored internal assets to ensure accurate inventory records using Scan Asset database software.
5/2000-12/2006 T-Mobile, USA Issaquah, WA
NETWORK OPERATIONS CENTER (NOC) Technician II
Monitored markets 24/7 X 365 on a shift rotation schedule, using Nokia, Nortel and Ericsson equipment by: looking up, troubleshooting and acknowledging alarms using different tools like NetXpert, NedNokia and Alex from the Internet and intranet.
Fixed problems in minimal time; performed analysis and maintenance on a network, while working in a coordinated effort with the Field, Switch, Data Operations and Engineering while training, supervising and mentoring others.
Tested circuits using Hekimian and opened Telco tickets using their own systems like VTAG with Verizon or dispatched field reps when needed.
Dispatched and handled maintenance activities of different trouble ticket issues from voice mail to international roaming, using Remedy Ticketing System.
Took overflow support calls coming into the NOC.
Provisioned customers in HLR and Voicemail.
Education
2005 NOKIA Parsippany, NJ
Network Operator Course 1 and 2
2004 Ericsson .. Snoqualmie, WA
* GSM/WCDMA Core Network Overview
2000 APIS Training and Seminars Bellevue, WA
* GSM System Overview
1993 University of South Florida Tampa, FL
* B.S., Electrical Engineering
Computer Skills
Windows XP/Vista/7/8/8.1/10/NT DOS, UNIX, LAN, WAN, REMEDY,MS-Office
(Word, Excel, Access, Powerpoint, Outlook, etc.), Internet Explorer, Mozila Firefox,
Exceed (Metric/NPR, NMC Utilities), Ace Server,TELNET (VM, OTA, PREPAY),
FTP,SSH, SNMP, Trusted Enterprise Manager, Solidworks, Cross Streets, Netexpert,
Norton Utilities, Granite, VMware, DNS, Ping, Traceroute, NS Lookup, Footprints, OSI
MODEL, CITRIX, GRANITE (XNG) etc.
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