Customer Service Sales Representative

Ralitsa S. Gbaguidi

***** ********** *****, *** *******, TX 77069

*******@*****.*** 832-***-****

Qualifications Profile

Dedicated and results-driven college graduate with a degree in Finance seeking to commence career. Hard-working with a dedication to being part of a dynamic team. Excellent interpersonal skills coupled with a positive, focused, and mature personality.

Communication – Excellent skills in clearly and effectively relaying concepts and ideas to audiences from a variety of cultural, educational, and economic backgrounds. Multilingual speaking English, French and Bulgarian.

Customer Service – Robust history of consistently delivering extraordinary customer service in exceeding expectations and cultivating a work atmosphere that promotes the same.

Key Strengths: Solid skills in team leadership, data analysis, and report writing. Well-versed in Microsoft 2013 and the use of social media.

Education

Bachelor of Science in Business Administration, 3.97/4.00 GPA -- December 2015

North American University, Houston, TX

Coursework in Financial Markets, Financial Assets Valuation, Investments, International Finance, Financial Accounting and Managerial Accounting

Valedictorian, Class of 2015

Executive Vice President of Administrative Affairs of the Student Government Association

Experience Highlights

North American University, Houston, TX

Senior Peer Mentor, January 2015 – December, 2015

Partnered with 12 students under academic duress to provide personal guidance in order to motivate them into better study habits.

Supervised 7 Peer Mentors and assisted with escalated problems.

Supported 11 freshmen with general, academic, and emotional needs in adjusting to college life and a new environment, all resulting in increase in freshmen retention of 40%.

Bennett Licensing & Compliance for Professionals, Houston, TX

Legal Intern, December 2014 - May 2015

Created business plan for the organization in conjunction with the accounting department.

Conducted financial analysis of costs and expenses.

Planned seminar for 150+ attorneys for continuing professional development on the subject of personal injury.

Converted Letters of Support to Amicae into brief forms.

Texas Turkish American Chamber of Commerce, Houston, TX

Freelance Intern, May 2014 - November 2014

Conducted telephone interviews with female business leaders regarding their professional careers and successes.

Wrote articles addressing entrepreneurial women’s business opportunities in Houston.

Additional Experience as Sales Representative at Refan

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