Customer Service Representative

SHALAINA REEVES

***** ***** ***** ****, *******, Texas 77053

*********@*****.***

936-***-****

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE

06/2009 – 05/2015 Toys R Us Houston, Texas

Customer Service Representative

•Handled all customer payment and credit transactions.

•Responsible for the daily balancing and reconciling of cash office accounts.

•Assisted the Office Manager with various clerical duties as needed.

•Attended meetings and trainings as scheduled.

•Performed basic administrative and other duties as assigned.

•Maintained the appearance of the showroom & work area.

11/2006 - 12/2008 NeNe's Kiddie Kollege Houston, Texas

Daycare Teacher/ Floater

•Sterilized bottles and prepare formula, wash toys and play equipment.

•Prepared nutritious meals and snacks for children, while helping with meal guides concerning habits of eating.

•Facilitated children with homework and school work.

•Taught children health, personal hygiene, resting, and proper toileting.

•Carried out housekeeping duties; laundry, errands, cleaning, dishwashing, and changing of linens.

•Kept records of every child, including day by day observations and information regarding activities, meals served, and medicine administered.

EDUCATION

2015 – Present Houston Community College Houston, Texas

General Studies

2006 Windham School District Dayton, Texas

GED

SKILLS

Excellent people and communication skills, Microsoft Word, Excel, PowerPoint, Outlook, PDF, Internet Explorer, 40WPM

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