Customer Service Truck Driver

JENNIFER G. SAENZ

***** ****** ******, *** *******, TEXAS, 78245

************@*****.***

Telephone 210-***-****

Personal Statement

As a current service advisor for Ancira Winton Chevrolet I am able to use my excellent customer skills

with the amount of customers that we service daily. An adaptable, resourceful and enthusiastic service

advisor who has extensive experience of having a wide level of general experience . A strong

communicator with excellent inter-personal skills and a strong team player. I have the ability to speak

and understand all customer concerns and complaints as well as satisfactory service that had been

provided and am able to provide . As a bilingual Spanish speaker I have been able to provide the

company my capabilities that are very limited with my co-workers. A side from the company that I am

currently employed to I have a 7 year previous employer that I also have provided not only customer

service but as a cashier and parts ordering for. In both my employers I was required to use computers as

a duty of my position.

Work Experience

Service Advisor (Oct – 2013 - Present)

Ancira Winton Chevrolet, San Antonio Tx

Responsible for handling a wide range of incoming calls and face to face meetings with customers.

Also in charge of resolving all queries positively and to the customers satisfaction turning complaints

into sale opportunities. As my current job duty I have attended customers on a fast pace and high traffic

level as well as a timely manner with the ability to produce consistently accurate work even whilst

under pressure. I create invoices that provide services to customers vehicles. I provide a call back as

well as get them from waiting area. Assisting customers in making a decision about a product or service

to buy needed to repair there vehicle. At times I dispatch and port there vehicle as well. I answer

phones to set appointments for future dates and getting an encouraging feedback from customers on the

service they have received. Handling complex queries and complaints and solving customer service

problems.

Service Advisor / Manager (Jun – 2006 – Aug -2013)

AZT Automotive – N- Tire Service, San Antonio Tx

Working from the head office and primarily responsible for maximizing profits and brand values. Also

actively involved in listening to & communicating effectively with customers & ensuring that projects

are completed on time and within budget. Working closely with the Competitive Intelligence team to

make sure that all key staff are kept as informed as possible. Conducting product demonstrations and

sales presentations for consumers. Responding to supervisor requests for advice and guidance in a

timely fashion

Maintaining accurate client history on a electronic database. Organizing routine servicing schedules.

Driving operational efficiencies, raising customer service levels & cutting costs. Opening and closing

the office premises. Being responsible for the stores security including being its key holder.

Education

GED – Navarro Academy, 623 S Pecos San Antonio Tx (Apr – 1998 – Jun – 1998)

Skills

Ability to maintain confidentiality

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Ability to multi task and manage conflicting demands

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Ability to communicate effectively with a wide range of customers

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Dealing with customers Face to Face

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Prospecting for sales leads

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Fully aware of the importance of data security and relevant legislation

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A clear and confident telephone manner

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Ability to quickly identify and resolve problems

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References

Maria Zoll, Owner, Azt Automotive 210-***-****

Enrique Perez, Line Assembly, Toyota 210-***-****

Phillip Moran, Truck Driver, Werner Enterprises 210-***-****

Rocky Gallardo, Supervisor, CPS Energy 931-***-****

John Ramos, Senor Service Advisor, Ancira Chevrolet 830-***-****

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