Customer Service Sales

Jenna Saunders

Customer Liaison Manager

Calgary, AB

***********@*****.*** - 403-***-****

A highly motivated Customer Relations Officer with a wealth of experience in problem solving, verbal and written communications complemented by fluency in several languages as well as solid computer skills. Organized, efficient and thorough, with a history of outstanding performance. WORK EXPERIENCE

Customer Liaison Manager

Project Imagine - Xerox Canada - 2010 to January 2016 In charge of technical dispatch and customer service advisory

• Entered and dispatched service and supply calls for all technicians and delivery agents. Followed progress and efficiency of service

• Initiated and escalated calls through call centre and maintained inventory of supplies

• Coordinated the installation of new printers and computers

• Supervised the routine operation of 850 machines at the University of Calgary and the Foothills Hospital Bilingual Help Desk Advisor

Shell Canada - 2009 to 2010

Managed retail inquiries both technical and account based

• Prepared conference materials and directed logistics program for Shell transition to South Africa Bilingual Sales Officer

Shaw Communications - 2007 to 2009

Promoted the sale and service of satellite products for Western Canada

• Translated bilingual sales documents

• Assisted in customer retention program

ADDITIONAL INFORMATION

SKILLS SUMMARY

• Experienced provider of Bilingual Customer Relations and Sales

• Responsible for Bilingual Small Business Development

• Involved in Customer Retention Program

• Translator of contracts and sales applications, gathering statistical data, testing and screening of bilingual applicants

• Creator of French database

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