Customer Service High School

Christina Cook

Summary

Data Entry specialist adept at developing and maintaining databases. Skilled at creating effective organizational, creating training material, 10-key and filing systems. Highlights

Time management

Spreadsheet management

Microsoft Office proficiency

Multi-line phone proficiency

Results-oriented

Self-directed

Strong problem solver

Customer service-oriented

Experience

Data Entry (Post Recovery Specialist)

September 2013 to Current

United Auto Delivery and Recovery Memphis, TN

Except and verify the accuracy of information for all recoveries, ensure all special requirements for each client/state are met and maintain in a timely manor, weekly reports, creating transports, assist with accounts payable/receivable and any other projects assigned by a manager.

Data Management Analyst

September 2008 to February 2012

MassMutal Memphis, TN

Collected customer feedback and made process changes to exceed customer satisfaction goals.Maintained confidentiality of bank records and client information.Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. District Training Manager

October 2005 to September 2008

Cash Express Memphis, TN

Created training manuals targeted at resolving even the most difficult customer issues.Resolved customer questions, issues and complaints.Addressed negative customer feedback immediately. Education

High School Diploma : General, 1997

Covington High School Covington, TN, Tipton

6698 E Quailbrook Cove Apt #5, Memphs 38134

Cell: 901-***-**** - ************@*****.***

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