Customer Service
Resume:
Erika Mainez
PO Box **
La Coste, TX *****
***********@*****.***
OBJECTIVE
To effectively apply my skills with a company for a part time or full time position to the best of my ability.
SKILLS
54 wpm, Microsoft Word/Works, Power Point, Excel, fax, printer, phones and 10+ years of customer service experience.
EXPERIENCE
Natalia & Medina Valley ISD
Medina County Area
December 2014-Present
Substitute Teacher
-Followed school district curriculum for Elementary, Middle and High School students while their teachers were out for the day.
-Assigned students their schoolwork for the day, while interacting with them and teaching them their assignments.
JP Morgan Chase
3633 Wisemann Rd.
San Antonio, TX 78251
June 2010-November 2013
Senior Service Specialist
-Supervisor queue that handles escalated phone calls that are transferred from the front line.
-Assisted in resolving the issues of irate customers who had issues with their credit card accounts.
-Provided resolution in circumstances such as:
+suppressing monthly payments during hardship
+requested reviews for clients in order to reduce their high interest rate
+posted missing airline points for elite clients
Afni, Inc.
1560 Cable Ranch Rd.
San Antonio, TX 78245
December 2008-June 2010
Customer Service Representative
-Assisted customers understand their billing statements for their Verizon Wireless phone.
-Guided customers in troubleshooting their wireless phone when they had technical issues.
EDUCATION
Lytle High School: HS Diploma 2003
18975 FM Rd 2790
Lytle, TX 78052
Career Point College: LVN Program: Jan 2014-Present
4522 Fredericksburg Rd.
San Antonio, TX 78201
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