Diane Cain

Professional Profile

Customer Service Representative with skills related to administrative assistance, receptionist duties, data management, and system operations. Proven ability to resourcefully prioritize and complete multiple tasks and diverse responsibilities. Excellent communication with all levels of personnel. Ability to work creatively and diligently to achieve professional and personal goals.

Professional & Technical Skills

Multi-Phone Line Systems

New Employee Training

Computer Capabilities

Document Mailing

Proofreading

Data Entry

Interpersonal Communication

Internal Computer Programs

Continuous Learning

Money Management

Troubleshooting

Management

Qualifications

Operated multi-phone line system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Scheduled appointments and maintained and updated appointment calendars.

Managed and resolved complaints from customers and the public.

Filed and maintained records while instilling data privacy policies.

Received payment and recorded receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, and operating computers to work with payment records, invoices, balance sheets, or other documents.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Analyzed data to determine answers to questions from customers or members of the public.

Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.

Managed and implemented inventory control and ensured appropriate record keeping.

Performed daily closing procedures to include deposits, and allocated cash receipts.

Professional Experience

Sim Center/GENI- Data Entry Volunteer Current

San Diego, California

YMCA Willmar – Front Desk Staff 05/2010 – 10/2015

Willmar, Minnesota

Willmar Area Foodshelf – Administrative Intern 05/2010 – 2012 Hutchinson, Minnesota

Reston Regional Library – Library Aide 05/2001 – 01/2003

Reston, Virginia

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