Project Manager Management
Resume:
Paul J. Kahn
New York, NY 10021
********@*****.***
PROFESSIONAL CERTIFICATIONS & EXPERIENCE
Project Management: New Data Centers, Office Installations/Moves, ACD Changes, Software Upgrades, New Product Deployment, System Decommission
Avaya: ACE, Aura, Definity, G3, CM, ACD, CMS, EAS, Vectoring, Aura Messaging, Modular Messaging and AUDIX
IPC Level 1 Technician – Alliance MX
Cybertech Myracle – call recording system
Video Furnace – IPTV Distribution System
Cisco: Certified Network Associate (CCNA)
Genesys: CGE, CGRP and WFM
Active Voice: Replay, Replay Plus, Repartee OS/2, Repartee 2000 and Repartee LX
PROFESSIONAL EXPERIENCE
Atos North America, New York, NY April 2013 – January 2016
Senior Voice Manager/Engineer
Manager of all voice and audio/visual services at The McGraw-Hill Companies (Education & Financial) including Avaya Aura, CM/VoIP, Modular Messaging, NICE, Comsci (call accounting) Polycom & LifeSize systems. Location all across North America, South America, Europe, Asia & Australia.
Project Manager for office opening & closings, large moves, system upgrades & overhauls and call-center changes.
Converted McGraw-Hill Financial Companies from legacy Avaya TDM equipment to new Avaya Aura IP based (VoIP) phones and services (H.323 phones, SIP trunking, 25,000+ stations).
Private Consulting, New York, NY June 2010 – March 2013
Freelance Work, New York, NY February 2012 – present
oDesigned and programmed call flows for ACD Call Centers
oDesigned and programmed custom reports for ACD Call Centers
oPerformed end-user training for Call Center Supervisors on Avaya Call Management System
Highbridge Capital Management, LLC, New York, NY October 2010 – February 2012
oDeveloped a project plan for an enterprise-wide Avaya CM software upgrade.
oDeveloped budgetary specifications and pricing for a new voicemail system.
oDeveloped budgetary specifications and pricing for a new Avaya CM PBX for the new office in Rio.
oDesigned, setup and operated a cellular repeater for an off-site company event.
oPerformed day-to-day MAC work on the Avaya PBX, voicemail, multi-media conference rooms, BT ITS/Syntegra turret PBX and Prognosis monitoring system.
Fidelis Care New York, Queens, NY August 2010 - September 2010
oDesigned, programmed, tested and deployed new Avaya CM, ACD call-flows.
oTrained employees in call-center processes and operations.
oReviewed telephony billing and prepared executive summaries for management.
oPerformed day-to-day MAC work on the Avaya PBX & ACD.
Soros Fund Management, LLC, New York, NY July 2006 – June 2010
Project Manager, Telecom Engineering
Manager of all voice and audio/visual services at $25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a “forklift” of all backend hardware for new data center.
Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
Project Manager for IPC Alliance MX VoIP turret phone system “forklift” upgrade for new data center.
Managed the Cisco Data Network for Voice.
Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi-point Video Conferencing.
Designed, implemented and maintained Cybertech call recording system for London trading.
Designed, implemented and maintained Video Furnace television over IP distribution system (IPTV).
Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE & SONET.
Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.
Installed and maintained RSI Revolution call accounting software.
Innovative Communications Concepts, New York, NY February 2004 – July 2006
Director of Advanced Voice Services
Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD & IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity & Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend & Merlin Magix phone systems and eCAS Call Accounting Systems.
Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 & Repartee 2000 voice mail systems.
Design, programming, installation and maintenance of SDT Apogee Call Accounting software.
Dynax Solutions, Princeton, NJ 2001 - 2003
Senior Consultant
Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY & NJ.
Services included: Avaya Definity, Intuity, Conversant & CMS. Verizon Centrex Service. AT&T Megacom, Advanced Features & SDN.
Migrated multiple SONET rings from OC-12 to OC-48 service.
Sub-contractor for AT&T Solutions.
1-800-Flowers.com, Westbury, 1996 - 2000
Project Manager, Telecommunications
Senior administrator of Avaya Definity PBX, R3CMS, AUDIX & Genesys systems, data connectivity and call routing for 8 call centers.
Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
Responsible for setting and meeting budget goals and objectives.
Designed new command console for call center operations.
Dial-A-Mattress USA, Long Island City, NY 1992 - 1996
Telecommunications Manager
Administration, design and maintenance of voice and data communications systems.
Senior administrator of AT&T Definity PBX, AUDIX, R3CMS, CAS, ASPC and Billing Edge systems.
Designed and administered company wireless paging system.
Administered and maintained company two-way radio system.
Responsible for all company communications billing.
Designed new switch room and wiring plan for AS/400 computer system.
Harry Joseph and Associates, New York, NY 1988 - 1992
Consultant/Technician
Design, construction, installation, maintenance and service of telecom and audio/video systems. Clients included investment banks, media and ad agencies.
In charge of systems maintenance at Morgan Stanley & Company.
Set up international teleconferences at various sites for British Petroleum.
Installation of equipment in meeting and screening rooms at ABC Television.
EDUCATION
New York Institute of Technology
Bachelor of Science in Telecommunications Management
City University of New York @ LaGuardia College
Certificate of Completion in Telecommunications Program
REFERENCES
Available upon Request
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