Support Information Technology
Resume:
Neena Chandran
Sudbury MA *****
***********@*****.***
Ph: 339-***-****
Summary:
More than 10 years of experience in IT Industry with experience in Desktops and Server administration
Experience in domain migrations that includes server migrations, laptop migrations, O365 migration
Creating Acronis snap deploy in laptops and surface pro3
Experience in SharePoint 2013, One drive
Ability to perform effectively and efficiently in team and individually
Configuration and administration Code 42 –crash plan backup on servers and surface pro, Laptops
Configuration and administration of Back-up. Symantec 2010 and 2012, Disk Image backup, Monitor Perforce (Source Control), Scheduling backups, and restoring from backups
Hands on experience in Optivity NetID
Experience in Shoretel and Avaya telephone configurations
Advanced hardware troubleshooting and replacement on server systems.
Education: B.TECH (Bachelor of Technology) in Electrical & Electronics Engineering NSS College of Engineering, Calicut University, Kerala, India (June 2004)
Bit9
Waltham, MA
Role: Sr Help Desk Engineer August 2015-Current
Good knowledge on MAC all operating systems 10.6 till the new OS Yosemite
Provisioning RSA hard token and Soft token for Mobile device
Configuring Encryption and Signature Certs. Installing Certs and Publishing to GAL
Cisco VPN client on both MAC and Windows
Experience in working on multiple domains for 500+ Users. Onsite support and remote users support.
Administration O365
Configuring badges
Troubleshooting 2010 /2013/2016 MS office applications
Asset management, License tracking
Support Go to meetings, WebEx, Skype for business
Compuware/Dynatrace
Waltham, MA October 2010- August 2015
Role: Technical Support Analyst
Windows server 2008 R2 configuration and deployment
Experience in working on multiple domains for 300 + users, worked on a project to integrate on to a single domain.
Experience in office move. Shifting IT infrastructure to a new location
Managing File servers and Printer servers and printer configuration
5 years of experience on Win 7 and 3 years hands on experience on Win 8.1
Good knowledge on MAC all operating systems 10.6 till the new OS Yosemite
Support all mobile devices, android phones, iphones,tablets
Experience in working on multiple domains for 500+ Users .Onsite support and remote users support.
Surface Pro configurations using Acronis snap deploy and creating tiles, building laptops using SCCM
Experience in Aruba VPN software and Juniper network
Good understanding of MacAfee configurations on EPO managed
Support Video conference lifesize,Tandberg, Go To meetings, WebEx, Skype for business
Configuring VMs
Monitor and troubleshoot virtual machine problems, deploy Virtual machines from templates
Manage User accounts within MS Active Directory
Administration of Cisco Phone system and shoretel systems
Work with Developers team very closely to throughout life cycle on engineering applications
Provide support for Mobile devices (iPhone, Android, Blackberry)
Provide support to remote users through WebEx, Lync
Manage all new-hire setups, procedures and ownership
Manage all terminations, procedures and ownership
Manage all IT assets and software licenses using an Inventory Tracking system
Windows and MAC software maintenance and upgrades
Antivirus installation and troubleshooting-Sophos, McAfee, Norton Administration
Diagnose and troubleshoot Virus/Spyware/Malware related issues in a timely manner
Experience in upgrading all the users (~300) to O365 and Lync configuration
Expertise in configuring and troubleshooting in MS Office 2007,2010, 2013 & MAC office 2011
Experience in administrating and supporting desktops including PC, Mac
Tracking and documenting productions support issues
Managing Hardware issues and vendor coordination
Setting up Active directory, Group policies including installation, support, account administration and ongoing maintenance.
Boris FX, MA November 2008-October 2010
Role: IT Support Person
Responsibilities:
Administration and configuration of :Kerio Mail Server and SQL server
Administrating badge security through CCURE software.
Network connectivity and authentication and domain administration
User training and administering email clients
Review, approve and process quotes and purchase order for equipments.
Filemaker Database configuration
Knowledge in working for finance personal QuickBooks, Paychex configuration via computer and server.
Expertise includes Windows 2000 Server, Windows 2003 Server, Windows 2008 Server XP 32/64, Vista 32/64, Windows7 32/64, Tiger, Leopard and Snow Leopard.
Schedule, Monitor and execute all backup activities.
Programming and administration of the telephone including account set up for new employees, call routing, and resetting. Experience in using Norstar Callpilot system
Kalki Communication Technologies July 2004 – September 2006
Role: Information Technology Specialist
Responsibilities:
VPN Configuration and troubleshooting
Expert in hardware installation and maintenance of workstations
Experience in Scripting.
Installation of software and programming languages
Hardware support for PC, Server assembly
Configuration Outlook and printer set ups
Tracking hardware inventory and software licenses
Antivirus and windows patching
Experience purchasing hardware and software licenses.
Contact this candidate