Neena Chandran

** ******* ****

Sudbury MA *****

act0uz@r.postjobfree.com

Ph: 339-***-****

Summary:

More than 10 years of experience in IT Industry with experience in Desktops and Server administration

Experience in domain migrations that includes server migrations, laptop migrations, O365 migration

Creating Acronis snap deploy in laptops and surface pro3

Experience in SharePoint 2013, One drive

Ability to perform effectively and efficiently in team and individually

Configuration and administration Code 42 –crash plan backup on servers and surface pro, Laptops

Configuration and administration of Back-up. Symantec 2010 and 2012, Disk Image backup, Monitor Perforce (Source Control), Scheduling backups, and restoring from backups

Hands on experience in Optivity NetID

Experience in Shoretel and Avaya telephone configurations

Advanced hardware troubleshooting and replacement on server systems.

Education: B.TECH (Bachelor of Technology) in Electrical & Electronics Engineering NSS College of Engineering, Calicut University, Kerala, India (June 2004)

Bit9

Waltham, MA

Role: Sr Help Desk Engineer August 2015-Current

Good knowledge on MAC all operating systems 10.6 till the new OS Yosemite

Provisioning RSA hard token and Soft token for Mobile device

Configuring Encryption and Signature Certs. Installing Certs and Publishing to GAL

Cisco VPN client on both MAC and Windows

Experience in working on multiple domains for 500+ Users. Onsite support and remote users support.

Administration O365

Configuring badges

Troubleshooting 2010 /2013/2016 MS office applications

Asset management, License tracking

Support Go to meetings, WebEx, Skype for business

Compuware/Dynatrace

Waltham, MA October 2010- August 2015

Role: Technical Support Analyst

Windows server 2008 R2 configuration and deployment

Experience in working on multiple domains for 300 + users, worked on a project to integrate on to a single domain.

Experience in office move. Shifting IT infrastructure to a new location

Managing File servers and Printer servers and printer configuration

5 years of experience on Win 7 and 3 years hands on experience on Win 8.1

Good knowledge on MAC all operating systems 10.6 till the new OS Yosemite

Support all mobile devices, android phones, iphones,tablets

Experience in working on multiple domains for 500+ Users .Onsite support and remote users support.

Surface Pro configurations using Acronis snap deploy and creating tiles, building laptops using SCCM

Experience in Aruba VPN software and Juniper network

Good understanding of MacAfee configurations on EPO managed

Support Video conference lifesize,Tandberg, Go To meetings, WebEx, Skype for business

Configuring VMs

Monitor and troubleshoot virtual machine problems, deploy Virtual machines from templates

Manage User accounts within MS Active Directory

Administration of Cisco Phone system and shoretel systems

Work with Developers team very closely to throughout life cycle on engineering applications

Provide support for Mobile devices (iPhone, Android, Blackberry)

Provide support to remote users through WebEx, Lync

Manage all new-hire setups, procedures and ownership

Manage all terminations, procedures and ownership

Manage all IT assets and software licenses using an Inventory Tracking system

Windows and MAC software maintenance and upgrades

Antivirus installation and troubleshooting-Sophos, McAfee, Norton Administration

Diagnose and troubleshoot Virus/Spyware/Malware related issues in a timely manner

Experience in upgrading all the users (~300) to O365 and Lync configuration

Expertise in configuring and troubleshooting in MS Office 2007,2010, 2013 & MAC office 2011

Experience in administrating and supporting desktops including PC, Mac

Tracking and documenting productions support issues

Managing Hardware issues and vendor coordination

Setting up Active directory, Group policies including installation, support, account administration and ongoing maintenance.

Boris FX, MA November 2008-October 2010

Role: IT Support Person

Responsibilities:

Administration and configuration of :Kerio Mail Server and SQL server

Administrating badge security through CCURE software.

Network connectivity and authentication and domain administration

User training and administering email clients

Review, approve and process quotes and purchase order for equipments.

Filemaker Database configuration

Knowledge in working for finance personal QuickBooks, Paychex configuration via computer and server.

Expertise includes Windows 2000 Server, Windows 2003 Server, Windows 2008 Server XP 32/64, Vista 32/64, Windows7 32/64, Tiger, Leopard and Snow Leopard.

Schedule, Monitor and execute all backup activities.

Programming and administration of the telephone including account set up for new employees, call routing, and resetting. Experience in using Norstar Callpilot system

Kalki Communication Technologies July 2004 – September 2006

Role: Information Technology Specialist

Responsibilities:

VPN Configuration and troubleshooting

Expert in hardware installation and maintenance of workstations

Experience in Scripting.

Installation of software and programming languages

Hardware support for PC, Server assembly

Configuration Outlook and printer set ups

Tracking hardware inventory and software licenses

Antivirus and windows patching

Experience purchasing hardware and software licenses.

Contact this candidate