Information Technology Microsoft Office

**** ******* **. ********, ** ***** (Looking to relocate) 484-***-**** **********@*****.***

Doel Rodriguez

Professional Summary

Systems Administrator /Supervisor with experience in Behavioral Health Services, Banking, and Food Manufacturing arenas. Background includes supervisory roles in the Information Technology (IT) department for a non-profit organization, a national financial institution and a local manufacturing facility.

Intelligent, independent IT Professional recognized for abilities to assist internal and external customers in achieving resolution in a timely manner. Strategic ability to deal with complex issues in order to assess the dynamics of the organization, develop and implement the solution process, take command as an individual or member of a team, and persevere in order to accomplish positive results. Analytical, results oriented and self-managing.

Professional Experience

02/2002 – Present

Service Access and Management, Inc.

Reading, PA

Systems Administrator

Responsible for the management of multiple information and communications systems and projects, including data, imaging, and office automation. Responsible for coordination, facilitation, and consultation with all company management staff on information systems, communications, and business operation systems initiatives. Ensure that the company is current with the information systems standards set by company. Serve and participate proactively with other members of the company’s senior management team in developing and executing strategic plans to optimize the use of information technology in support of company objectives. Participates in policy and decision making at executive management level regarding resource allocation and future direction and control of proposed information systems. Specific responsibilities include:

Configuration and maintenance of Dell, HP, and Sony desktops/notebooks/netbooks

Maintenance/Installation/Imaging of Windows 7, Windows 8 Windows 10, 2008, and 2012 servers

MS Exchange, 2010, 2013

MS Active Directory

Configuration IP printers

Group Policy Administration

VMWare 4,1 5.1, and 5.5

MAC OSX

Inventory of various computer related equipment

Train new employees on basics of computers

Smart Phone support (IOS, Android) /MDM solution

Level III helpdesk support. Supervise all Help Desk activities

Monitor and support vSphere and Dell Equal logic iSCSI San environment

Create and maintain user accounts

SharePoint Administration

- Configured and manage SharePoint server

Support Microsoft Office 2007,2010, 2013, and Office365

- Successfully integrated Office365

SCCM – Deploying Operating Systems, Applications packages, Windows updates

Install and configure Anti-Virus software

10/1999 – 02/2002

First Union National Bank

Reading, PA

Internal Support Technician

Research and resolve internal bank employees’ issues

Assist customers with banking needs, concerns, and questions

Resolve supervisor-level calls, as needed

11/1998 – 10/1999

Boscov’s Distribution Center

Mt. Penn., PA

Material Control

Transport incoming merchandise to outgoing destinations

10/1990 – 11/1998

Sweet Street Desserts,Inc.

Reading, PA

Mixing Supervisor

Manage the activities of employees in a multi-shift manufacturing facility

Ensure internal customers have needed materials to efficiently keep production running

Assist in or lead special projects and testing, as needed

Education

07/1999 – 08/2001

Berks Technical Institute

Wyomissing, PA

Certificate in Network/Internet Technician

A+ certification,

Director’s award

Microsoft 2008,2012 server (studying for server 2012 70-410 exam)

VMware VSphere ESXi5

MS Exchange 2010,2013

SCCM2012 Training

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