Customer Service Technical Support

OLUWATOYIN ADEJOBI

Mobile: 087-******* Email: ************@*****.**.**

EXECUTIVE SUMMARY

As an individual I know myself to be a self-starter, self-confident, self-motivated, innovative and multi-skilled. I am a very fast learner, team worker, computer literate, strong IT skills, excellent communication and presentation skills.

I have an excellent administrative and organizational skills; having the ability to promote positive awareness. I deal in high maturity, confidence and have the ability to get on with people of all levels of the organisation.

EXEPERTISE

Leadership and People Management

Marketing strategy and tactics

Sales control system technique

Expert in Microsoft word, Excel and PowerPoint

Oral and Writing communication skill

Software: Word, Excel, Outlook, Acrobat, McAfee Firewall, and many others.

WORK HISTORY

Employer: VODAFONE - Rampart Road

Position: Customer Service and Sales rep

Dates: February 2017 to December 2012

My day-day work includes:

Managing a large portfolio of accounts:

-Taking Payment from customer

-Receiving and making calls

-Providing good customer service at first level.

-Informing customers about Vodafone products

Re-issuing invoices, dispatching direct debit mandates.

Resolving customer queries promptly and accurately

Establishing and maintaining good working relationships with all customers.

Meet KPI's

Key Achievement:

Recognized as "#1 Customer Service Rep" in many different weekly assessment. Ranking was based on accuracy, customer service, duration of calls and availability. I have also been officially commended for initiative, eagerness, firmness, persuasiveness, intense customer focus and dependability in performance evaluations.

Sales Targets hit from only 1mth on the floor taking calls.

Employer: CLIENTLOGIC

Position: Technical Support Agent (BT Broadband)

Dates: May 2005 to December 2006

My day-day work includes:

As a technical support agent, responsible to deliver service and support to end-users using an operating automated call distribution phone software over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, POP, VOIP and more.

Research required information using available resources.

Follow standard process and procedures.

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

Employer: Little Partners Crèche

Position: Receptionist

Dates: May 2004 to March 2004

My day-day work includes:

Making and Receiving of calls

Dealing with customers enquires

Receiving payments from Customers

Data entry

EDUCATION AND PROFESSIONAL DEVELOPMENT

Dublin Institute Technology, Dublin, Aungier Street 2012 - 2015

BSc Hons in Business and law

O’Fiaich College, Dundalk, County Louth 2003 - 2005

Diploma in Business and Information Technology (Fetac Level 5)

REFEREES

Name and Job Ref – Christina Corrigan (TL @ Vodafone) Name – Eoghan O’Grady - DIT Telephone – 087-******* Telephone – 086*******

Contact this candidate