Customer Service Sales

John F. Nunez

Corpus Christi, TX *****

Cell: 832-***-****

******.*******@*****.***

INFORMATION TECHNOLOGY GRADUATE

Southern New Hampshire University graduate offering a strong academic background in IT seeking entry level opportunity. Insightful, results-driven individual with advanced skill in systems analysis, design & implementation, object oriented and database design. Proven capabilities with telecommunications integration, team leadership and project management. SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH

B.A. Computer Information Technology (Dec. 2015)

GPA: 3.2/4.0

• Academic Honors: Member of Sigma Alpha Pi: National Society of Leadership & Success

Areas of Expertise:

• Systems Analysis

• Systems Design & Implementation

• Object-Oriented Design

• Project leadership

• Database Design

• Network Security

• Network Design & Management

Technical Proficiencies:

Networking: LAN / WAN, VPN, TCP/IP

Languages: Javascript, MS SQL Server Mgmt.

Tools: Wireshark, MS Visio, Visual Studio, MS SQL Server Mgmt., MS Office Suite (Word, Excel, Powerpoint, Outlook), MS Access, Salesforce Professional Experience:

YP, Corpus Christi, TX

Media Consultant: 7/2013-1/2014

• Conducted research and prepared an advertising program for each account based on a needs analysis, including products, marketing services and internet products.

• Offered print & internet suite of products to including YP.com, SEM, and SEO

• Sales leader in Corpus Christi office during tenure

• Pre/Post sales support

Independent Broker, Corpus Christi & Houston, TX

Insurance Broker, 4/2008-2/2013

• Business development

• Used a variety of marketing ideas which produced new clients.

• Using a needs analysis, I was able to pinpoint exactly what a client's needs and goals are.

• Worked with a variety of insurance carriers (i.e., Foresters, United Home Life, Monumental Life, Transamerica).

American Fidelity Assurance, Corpus Christi, TX

Account Manager, 11/2006-12/2007

• Serviced several established accounts, providing exceptional customer service and also up-selling a variety of products to existing clients.

• Business development, Pre/Post sales support.

• Group Presentations on various insurance products

• Business Development

Third Coast Delivery, Corpus Christi, TX

Area Manager; 7/2003-10/2006

• Transporting nuclear pharmaceuticals to established accounts.

• Customer service and maintained customer relations with office managers. Journey Education Marketing, Dallas, TX

Regional Sales Manager; 8/2001-6/2003

• Business Development, Pre/Post sales support

• Serviced established educational accounts such as SUNY system, University of North Carolina, University of Miami, Duke University, Syracuse University; up-selling new software products (Microsoft, Adobe, Macromedia, Autodesk, Corel).

• Provided proposals on large volume, multi-licensing for school districts.

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