Customer Service Manager
Resume:
Summary
Highlights
Accomplishments
Experience
CHRISTOPHER BARNHILL
King George, VA 22485
H: 540-***-****
********.***********@*****.***
I am a Results-oriented Manager who thrives in fast-paced and competitive environments. I bring a strong presentation, analytical and problem solving skills. I am a Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Operations management
Performance tracking and evaluation
Strong leader
Supply management expertise
Event planning
Positive attitude
Call center management experience
Telecommunications knowledge
Deadline-oriented
Training and development
Customer-oriented
Full service restaurant background
Hiring and training
Staff development talent
ServSafe certified
High customer service standards
Strong problem solving ability
Skilled multi-tasker
Focused on customer satisfaction
Store opening and closing procedures
Developed and implemented new loss prevention methods which resulted in a 34% reduction in shrinkage rates from 2015 to 2016.
Responsible for coordination of up to 32 servers in restaurant with capacity of 200 Reduced staff turnover by 47% in one year by implementing several well-received team and morale-building programs.
Oversaw kitchen employee operations to ensure production levels and service standards were maintained by exceeding all inspections. June 2012
to
February 2016
WAWA, INC King George, VA
ASSISTANT GENERAL MANAGER
In charge of all aspects of the store, this includes all General Manager Responsibilities. Maintain all budgets monthly.
Training and developing all associates and managers. Daily inventory control by inventory counts daily and weekly. Food service orders completed, and inventory levels adjusted based on sales or promotions.
Excellent customer service skills, working all shifts including overnight shifts. Completes payroll weekly.
Received daily trucks and put up all truck deliveries upon arrival. Delegate items to be completed by associates, and follow up to ensure they are completed.
Produces weekly schedule for 4 managers and 32 associates a week. Completes a training calendar when new associates are hired. Education
January 2009
to
January 2012
CRACKER BARREL Fredericksburg, VA
Assistant General Manager
responsibility labor control and crew schedules.
In charge of supply budget monthly and training all employees. Kitchen manager for 3 consecutive months reducing food cost by .57% bringing food cost within budgets.
In charge of training all team members and monthly evaluations. Responsible for all new menu roll outs.
Hiring and developing FOH staff and crew trainers. Expert in presenting P & L's each month to the staff and management team. Attended General Manager Meetings with my general manager to further grow my management skills.
April 2006
to
January 2009
Applebees Fredericksburg, VA
Front of House Manager/Kitchen Manager
Responsible for daily operations, food cost control, cash procedures, employee retention, ordering, and scheduling, hiring, and superior customer service! Develop inventory tracking system to maintain a minimal loss of food. Participated in Serve-Safe training, conducted P & L workshops, and fine-tuned labor tracking every half hour, implementing an "Employee of the Month" program. Responsible for the supervision of numbers of managers and employees at several locations.
Responsible for the recruitment and training of customer service representatives. Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. Improving customer service based on client feedback through the development of new policies and procedures.
Successfully handled all public relations issues.
January 1994
to
January 2002
Burger King Destin, FL
GENERAL MANAGER
Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
Ensure safety codes, company safety and security policies are met. Assist Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
Recruit, interview, and hire team members.
Conduct performance appraisals, disciplinary action, motivate and train employees. January 2002
to
January 2004
Waste Management Ft Walton Beach, FL
CALL CENTER SUPERVISOR
1998 Macon State University Macon, GA
B.S: BS: Fine arts
Interests
Fine arts
Active member of Kings Highway Baptist Church since 2009
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