Customer Service Heathcare

GUADALUPE VAZQUEZ

**** ****** ***., *********, **

Cell: 562-***-****

***********@*****.***

Microsoft Word, Excel Spreadsheets and

formula,Powerpoint, Access, SPSS

Hardware: PC, Mac

65+ wpm

Ability to keep a team on track: Problem solver,

Take Initiative, Organized,Prioritize tasks, meet

deadlines

Keen Eye to Detail

Attentive listener

Strong Communication Skills

Problem resolution ability

Extensive medical terminology knowledge

Medical coding capability

08/2011 to 02/2013

MARITZ, INC

Long Beach, Ca.

Bilingual Call Center Representative

Often recognized and successfully met daily quotas both in English and Spanish. Successfully responded to customer inquiries regarding services offered by companies. Successfully influenced customers on completing 3-15 minute surveys. Completed qualitative customer service surveys for companies such as: Bank of America Wells Fargo Capital One Advanced Auto Parts.

04/2010 to 05/2011

CARL'S JR

Long Beach, Ca.

Crew Member

Handled cash, credit and debit transactions.

Took initiative in completing daily side tasks needed throughout the day Mastered point-of-service (POS) computer program

Successfully communicated and worked with team members in accomplishing daily goals. 02/2010 to 04/2010

MARSHALLS

Lakewood, CA

Sales Associate

Maintained a clear working area by arranging merchandise in racks and shelves Helped Customers locate merchandise as well as provide help with any other inquiries. BACHELOR OF SCIENCE: HEALTH CARE ADMINISTRATION 2016 California State University, Long Beach, CA

Minor in Human Resources

Member of Health Care Student Forum Club

- met health care leaders from Molina Healthcare, St. Mary's Medical Hospital, HiMSS Health and Social Needs Assessment, County of Los Angeles, Ca. Project Team Member: Analysis of Long Beach Memorial Medical Center Human Resources Team Certificate of completion: Health Insurance Portability and Accountability Act (HIPPA) EDI Standards Created a Business Plan which helped me understand how different departments can contribute to a health care organization from how to obtain financing to the Human Resources department. ASSOCIATE OF ARTS: SOCIAL STUDY 2014

Long Beach Community College, Long Beach, CA

Medical Terminology

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

EDUCATION AND TRAINING

Medical Billing

Medical Billing Certificate

Fluent in Spanish

ARTS, Business Plan, Strong Communication Skills, Ca, Hardware, credit, customer service, debit, EDI, English, financing, Human Resources, Insurance, Mac, Medical Billing, Medical Terminology, Access, Excel, Powerpoint, Microsoft Word, Needs Assessment, POS, Problem solver, Fluent in Spanish, Spanish, SPSS, surveys CERTIFICATIONS

LANGUAGES

SKILLS

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