Information Technology Management

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VIC A. MELKONIAN, MBA

**** ******* *****, ********, ** 91208 ************@*****.*** 818-***-****

S U M M A R Y O F Q U A L I F I C A T I O N S

• Comprehensive and progressive experience in all aspects of Information Technology (IT), proven effectiveness in planning, implementing and supporting enterprise-wide information systems, and successful delivery of a broad range of IT project management undertakings. Core competencies include the development, implementation, and enforcement of policies and procedures for the management of information systems that perfectly align with the organization’s strategic goals and its mission, vision, and values, as well as to fully comply with local, state and federal regulations. Successful track record in strategic planning and leadership in the application of information technology. Proven experience in leading a vendor selection process and effectively managing and executing a conversion to a new platform with minimal business disruption.

• By introducing and deploying innovative solutions and the latest in cutting edge technology, a cumulative streamlining in processes was realized, which resulted in 75% improvement in employee productivity and overall operational effectiveness and efficiency, in addition to an annual cost savings of over 60%.

• Dynamic, enthusiastic, innovative, loyal, and possess the ability to organize multi-system activities. Exceptional interpersonal and leadership skills with ability to handle challenges, problem-solving, and decision-making. Multi-lingual, good-natured, and able to interact professionally with people of all cultural backgrounds and ethnicities. Enjoy continuous learning of new concepts in Web applications, database design, and information security. Hobbies include graphic art, photography, digital photo/video editing, and watching sports and movies. P R O F E S S I O N A L E X P E R I E N C E

Thrifty Management Services and Preferred IPA of California, Glendale, CA Chief Information Officer 2000 to Present

Reporting to the CEO of one of the top independent practice associations in Southern California. Preferred IPA, with a network of more than 2000 health care providers serves over 230,000 members in Los Angeles County.

• Provide vision and leadership for development and deployment of information technology initiatives that align with the mission of the company. Direct the planning and implementation of enterprise IT systems in support of the company’s operations in order to improve cost effectiveness, service quality, and mission development. Ensure IT infrastructures are optimized and aligned to deliver strategic and tactical business objectives

• Plan, analyze, purchase, develop, implement, administer, manage, support, and maintain information systems, databases, telecommunications, data backup/recovery, privacy, security, report production, and IT project management through all phases of the system development life cycle

• Supervise employees and contract workers by conducting annual performance evaluations, counseling, preparing payroll and attending to other personnel matters

• Develop, track, and control the information technology annual operating and capital budgets

• Develop and implement policies and procedures for information systems and disaster recovery. Initiate and maintain service agreements and support contracts with IT vendors

• Maintain, implement, and enforce policies and procedures related to government regulations to ensure the privacy and security of protected health information of patients. Train staff on new software and hardware as well as HIPAA compliance. Distribute educational materials and documents

• Continually introduce and implement new technologies and innovative solutions to maintain a competitive advantage in the IPA sector of health care management, or managed care

• Direct development and execution of an enterprise-wide disaster recovery and business continuity plan

• Assess and make recommendations on the improvement or re-engineering of the IT architecture

• Project management: design new applications and enhance existing systems, including the company’s proprietary provider information management system, the Web site, intranet, document imaging system, databases, cloud-based fax system, encryption of computers and mobile devices…etc. 2

Great-West Healthcare, Glendale, CA

Manager of Provider Database Systems 1994 to 2000

• Administered and delegated the region’s provider data maintenance projects

• Audited for quality assurance contract rates setup in Capitation Processing System

• Managed loading rates in Capitation Processing and Per Diem Pricing Systems

• Oversaw quarterly directory updates and weekly Web site updates

• Developed, maintained, and distributed provider maintenance procedures

• Reviewed credentialing files to ensure compliance with NCQA and state guidelines

• Supervised a staff of 14, including hiring, firing, systems training, conducting staff meetings, performance evaluations, and personnel conflict resolution. Member of Provider Evaluation Committee (PEC), Peer Review Committee (PRC), Provider Information Management System Committee, CACTUS (Credentialing System) Users Committee, and Capitation System Task Force

Children’s Hospital of Los Angeles

Senior Quality Management Analyst 1992 to 1994

Admitting and Discharge Representative 1983 to 1992

• Screened patients’ financial coverage, treatment consents, processed admitting paperwork

• Obtained treatment authorizations for elective and emergency admissions

• Verified insurance eligibility and benefits with health plans and state agencies

• Obtained authorizations for durable medical equipment and take-home medicinal drugs

• Reviewed medical records and conducted concurrent reviews with health plan nurses

• Discussed treatment and discharge plans with insurance carriers and state agencies

• Processed patient discharge and home care plans

• Developed financial arrangements with patients and legal guardians, collected payments

• Mastered all mainframe databases; AS400, Data General and IBM TDS E D U C A T I O N

• M.B.A., Concentration in Info Sys Mgmt: Keller Graduate School of Management. Sherman Oaks, CA

• B.S. Technical Management. Major; Business Information Systems: DeVry University. Chicago, IL

• A.A. Business Administration: Glendale Community College. Glendale, CA

• A.L. Applied Physics, Mathematics, Further Mathematics: Stockport College of Technology. Manchester, UK

• Microsoft Certified Systems Engineer (MCSE). Completed Required Training Courses. Los Angeles, CA T E C H N I C A L E X P E R I E N C E

• Microsoft applications: Word, Excel, Access, PowerPoint, Outlook, Project, Visio, MapPoint, and Publisher

• Adobe applications: Acrobat, Illustrator, PhotoShop and the rest of Creative Suite

• Microsoft Windows 10, 8, 7, Vista, XP, Windows Server, and Exchange Server setup, administration, support

• Database administration: Microsoft Access, SQL Server Business Intelligence Development Studio and Management Studio, queries, report design, and production

• Experience with SharePoint and CRM products, such as Salesforce and Act! Configuration and user support

• Website design and maintenance: HTML, CSS, WordPress, Dreamweaver, Visual Studio

• Symantec Endpoint Protection AntiVirus server/client management for businesses

• Symantec BackupExec, Veritas, and Dell PowerVault backup system operation and management

• Experience with the programming language Visual Basic (ASP.NET)

• Cisco PIX and WatchGuard firewall and VPN clients setup and management

• Network setup and management, including LAN, WAN and Wi-Fi technologies

• Barracuda Networks Spam Filter System configuration and administration

• Familiar with EZ-CAP, Office Ally, RioTap Health and other health informatics sites

• Encryption and decryption with PGP keys and various secure-email applications

• Various health care systems such as Oracle, AS400, Data General, EDS and IBM

• Lotus Approach, Visual Cactus Credentialing Application, Paradox Database

• QuickBooks Enterprise, TimeClock Plus, CALINX Lab Software (HL7 to text)

• Crystal Reports and Crystal Xcelsius dashboard, CorelDraw, and WordPerfect

• Mobile device setup (iOS, Android, MS, BB) and synchronization with Exchange Server

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