Customer Service Sales

L. William ( Bil ) Tsaparas

*** ***** ******* *****, * 204

Walled Lake, MI 48390

C: ( 734 ) 740 - 1142

*******@***.***

Executive Summary:

An accomplished office and retail professional with proven success and talent in computer operations, management, customer service and employee training.

Experience: Rho - Mar Agency, Inc. Bingham Farms, MI Administrative Assistant / Customer 09/10 to 01/16 Service Representative

Served as liaison for auto dealerships and customers, including business submission, claims, billing, contract inquiries, and refunds. yResearched, compiled, and prepared weekly, monthly, quarterly and yearly reports, correspondence, and other information using MS Office ( Word and Excel ) required by management. Restructured and improved several reports, including commissions, income statements, accounts receivable.

y Executed daily operations of the agency, including directing phone calls, mail and shipping.

y Computed figures such as dealership business remittances and totals, and agent commissions.

y Analyzed financial activities of automotive dealerships, and provided input into monthly planning and preparation processes. y Developed and updated procedures, policies, and standards. y Coordinated activities with other supervisory personnel, and agents. y Structured and maintained a professional work area. y Made recommendations to management concerning such issues as staffing decisions, dealership opportunities, and procedural changes. y Maintained records pertaining to inventory, orders, supplies, and machine maintenance.

y Planned for and coordinated office services such as equipment and supply acquisition and organization.

y Planned layouts of stockrooms and office spaces in previous office location to increase productivity, logistics, and efficiency. y Instrumental in moving, layout, and creation of workspace during office relocation.

New York & Company Okemos, MI

Store Sales Leader / General Manager 02/08 to 01/10 L. William ( Bil ) Tsaparas Page 2

Supervised and executed the sales, operations, brand, and human resource functions of a $ 5 million facility.

y Drove store sales volumes by delivering outstanding customer service, development of management, and maintaining visual presentation using effective coaching and real-time feedback. y Managed staff of 50 through recruiting and interviewing processes, training and developing of associates, completing and delivering associate performance appraisals.

y Protected company assets through loss prevention techniques. y Maximized profitability through expense control, maximizing productivity, and compliance with company procedures. y Participated in weekly conference calls and monthly meetings with District Supervisor and other Store Leaders to discuss successes and opportunities of the business.

GAP, Inc. Okemos, MI

Assistant Manager 10/03 to 02/08

Ensured the store delivered superior customer experiences ( i.e. addressing customer interactions, product placement, and managing all areas of the sales floor to maintain and exceed sales goals ) in a $ 4 million facility of 40+ employees.

y Maintained store standards, payroll, compliance audits and operating standards met or exceeded expectations to support brand consistency.

y Adapted visual presentation standards in response to sales volume and sell-through.

Eddie Bauer, Inc. Ann Arbor, MI

Assistant Manager 09/98 to 03/02

Duties and responsibilities similar to those listed for GAP, Inc. Additional Professional Experience :

10 years of restaurant and nightclub management experience, with varying levels of responsibility, including, but not limited to : yDirection of all day-to-day operations

yStaff hiring, training, development, and evaluation yPurchasing, inventory and related cost controls

yMenu development

Education: Michigan State University East Lansing, MI B.A. Candidate

Lansing Community College Lansing, MI

L. William ( Bil ) Tsaparas Page 3

A.B. Hotel, Motel, Food Operations

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