Customer Service Sales

Letisha R. Doyle

**** ***** ***** ****** *********, LA 71446 915-***-****

**************@*****.***

Summary

I am looking to put my management, customer service, and clerical skills to good use. I have proven myself to be a strong leader and am hoping to gain employment with a company that will benefit from my past experience, enthusiasm, and education.

Education/Certifications

Arkansas Tech University Aug. 2001/Dec. 2006

B.S. Business Administration

Arkansas Property/Casualty License Dec. 2006 /April 2007

Arkansas Health/Life License Dec. 2006/April 2007

Management Experience

Family Video

Junction City, KS

04/07- 04/08

Assistant Manager

Hired as a full-time team member. Within three months was promoted to assistant store manager. I became accountable of the daily operations for a division of a nationwide corporation. My division included a revenue of over $22,000 monthly, of which I was personally responsible for managing both the daily sales paperwork and accounting of said money. Including preparing bank deposits, rolling coins, and balance store drawers at the end of the day. In addition to my financial tasks, I communicated with the regional managers, district managers, home office, and vendors to ensure accuracy of store policies. I participated in the interviewing and training of new employees while delegating duties to existing staff. Communicate with employees to rely new ideas, concepts, and policies. Finally I was able to manage and resolve customer concerns at the lowest possible level. Ensuring superior customer service and repeat of customer business.

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Customer Service/Sales Experience

State Farm

Van Buren, AR

12/06- 04/06

Team Member

I was hired as a team member. I earned my insurance license in property/casualty and health/life insurance. I prospected on leads I was giving and developed sales goals based on the needs of the office. In addition to providing excellent customer service. I used high impact communication kills to evaluate customer's needs and expectations. I delivered accurate information, insurance quotes, and offered effective individual solutions. I participated in the full spectrum of the management process, including, new account development, sales pursuit, and customer service. Finally, I contributed to offices bottom line while demonstrating independence and meticulous attention to detail.

Wal-Mart

Clarksville, AR

05/02-12/06

Sales Associate

Worked as Sales Associate in various departments. Ensured daily projects were completed in my area in a timely manner. Took on extra projects and helped in other areas of the store as needed. In addition to providing excellent customer service skills, ensuring customer satisfaction. Finally, I acted as a lead on many floor projects assigned by management. Received a merit raise for going above and beyond.

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