Manager Service
Resume:
Kevin P. Stratton
Orland Park, IL 60467
***********@*****.***
Dear Sir,
Thank you for taking the time to review my resume. My desire is to find a long term future with a company that needs someone to organize and control the fixed operations portion of their company. My primary interest in shop management centers around customer satisfaction using processes and training to maintain repair order growth and strong sales. Responsible for managing express service and main shop production. Thinking progressively and being flexible enough to maintain a profitable shop. Most current position increased customer pay repair order labor sales by $35.00 per ticket. Customer satisfaction from 75% to 93%. Shop gross increased by $20,000.00 per month. I look forward to meeting with you and discussing a position with your company.
Sincerely,
Kevin P. Stratton
Kevin P. Stratton
10740 W. Great Egret Dr.
Orland Park, IL 60467
***********@*****.***
Service Manager
Responsible for all shop operations including personnel management, hiring, evaluating, maintain safety and training. Maintained high levels levels of customer satisfaction while controlling expenses and maintaining profit margins. Developed and implemented advertising programs.
Maintain a good working relationship with manufacturer and it's representatives.
Career Summary
Responsible for creating new processes for service production and customer satisfaction.
Rebuilding the last 2 shops listed was necessary. Created improved paper flow to maintain
express service promise times while giving advisers the opportunity to sell. Increased customer
pay sales per repair order by over 20% parts and labor sales for express service, and increased
customer pay repair order count by 11% per year. Trained service staff to follow up with
customer at the appropriate time during, and after service.
Qualifications
Strong fixed operations experience in automotive dealerships..
Trained in maintaining reporting systems required by the company.
Sound knowledge in monitoring and controlling the performance of the department.
Proficient in dealership computer systems, Reynolds and Reynolds and ADP.
Skilled in automotive mechanical diagnosis, problem-solving and repairing.
Excellent communication and interpersonal skills.
Strong leadership, management and motivational skills.
Ability to prioritize work tasks, multitask, and maintain focus.
Completed Honda M.A.P.S. (Management Action Program). Program which included training in: Dealership Operational Management, Understanding Financial Statements, Customer Management, Situational Leadership, Employee Management, Service Merchandising, Assessment and Planning Timely Service Systems. Mike Nichols inventory control parts training.
Over 30 years of experience.
Career History
Oak Lawn Mazda- Service Manager September 2014- February 2016
Honda of Joliet - Service Manager December 2007 - September 2014
Napleton's River Oaks Honda - Service Manager August 2000 - September 2007
Ed Napleton Honda - Service Manager March 1992 - August 2000
Napleton's River Oaks Honda - Service Manager October 1986 - March 1992
Napleton Pontiac/Honda - Technician/Advisor December 1984 - October 1986
Kevin P. Stratton
References:
George Maris
District Parts and Service Manager
American Honda
Michael Maus
Service and Parts Director
Orland Park Mercedes
Michael Browner
Dealer Consultant
Ted Jurick
Service Manager
Rizza Acura
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